Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angell Madison

Taylor

Summary

Dedicated and detail-oriented professional with over 10 years of customer service experience and a strong background in team collaboration, workflow optimization, and thriving in high-volume environments. Highly regarded for delivering above-and-beyond service by leveraging excellent communication skills and maintaining a composed, positive presence in all interactions. Thrives in fast-paced settings while maintaining accuracy, empathy, and professionalism. Passionate about creating supportive, respectful environments, with a strong sense of responsibility, patience, and reliability.


Overview

4
4
years of professional experience

Work History

Operations Manager

J-MAC Tree & Debris
03.2024 - Current
  • Serve as the primary liaison for homeowners, ensuring clear communication and efficient resolution of inquiries and concerns
  • Act as the main point of contact with city officials for contract coordination and compliance
  • Develop and implement forms, processes, and procedures to streamline interdepartmental communication and operations
  • Contribute to strategic business meetings focused on optimizing organizational structure, workflow efficiency, and financial performance

Customer Service Representative

Procore
05.2022 - 01.2024
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Asked questions to get a detailed idea of what the clients concern or issue is to properly troubleshoot
  • Resolved any issues the client chats in with communicating with any necessary teams

Administrative Assistant/Media Manager

Real Solutions Real Estate
11.2021 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Communicated with clients to understand property needs and preferences.
  • Managed company social media pages and increased social media presence, monitoring user engagement.

Cashier

Whole Food Market
06.2021 - 10.2021
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - Business

Collin County Community College District
Plano, TX

High School Diploma -

Naaman Forest High School
Garland, TX
06.2015

Skills

  • Proficient in Microsoft Office Suite
  • Skilled in task management and prioritization
  • Strong written and verbal communication skills
  • Committed to continuous learning and professional growth
  • Adaptable to changing tasks and schedules
  • Experienced in staff training and development
  • Effective at problem-solving and decision-making
  • Demonstrates patience and flexibility in diverse situations

Timeline

Operations Manager

J-MAC Tree & Debris
03.2024 - Current

Customer Service Representative

Procore
05.2022 - 01.2024

Administrative Assistant/Media Manager

Real Solutions Real Estate
11.2021 - 03.2022

Cashier

Whole Food Market
06.2021 - 10.2021

No Degree - Business

Collin County Community College District

High School Diploma -

Naaman Forest High School

Similar Profiles

CREATE PROFILE