CRM
Angel L. Rivera
Miramar,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Account Manager
TKE
06.2022 - 12.2023
- Sold $1.2 Million budget acquired in repair sales Jan. 2022- Dec. 2023.
- Sold $629K in repair sales, and $10K in new service sales June 2022- June 2023.
- Maintained customer satisfaction and corporate retention goals by extending service contracts, accounting for a billing retention of $80k +/month
- Exceeded sales goals and quotas for service, repair growth, and cancellation reduction by 10%.Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Area Sales Manager
Mattress Firm
05.2014 - 04.2022
- Generated $8.2M from 2014-22, driving sales and exceeding store budgets by 240%. Ranked #2 Store in Miami Southeast Region.
- Ranked #4 out of 32 associates in the Miami-Southeast Region with Sales of $1,860,116 representing 128.63% of budget from 2019-2020.
- Developed, mentored, and promoted a team of successful “sales rock stars” throughout the Miami East District
- Increased sales and revenues at Pembroke Lakes Square location at 26.82%. Formulated tactics and strategies to target new potential customers within prioritized markets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Proven ability to develop and implement creative solutions to complex problems.
Commercial Account Manager
Lennox International
03.2010 - 08.2013
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
- Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
Education
Master of Science - Human Resources Management
Interamerican University of Puerto Rico
San Juan, Puerto Rico06.2002
Bachelor of Arts - Business Administration
University of Puerto Rico
San Juan, PR06.1999
Skills
- Bilingual in English and Spanish
- Staff Management
- Budgeting and Expenditures
- Strategic account development
- Goal Setting and Achievement
- Revenue Generation
- Operations Management
- Profitability Optimization
- Client Relationship Management
Accomplishments
Captain - Volleyball Mens Team – University of Puerto Rico
Captain - Basketball & Volleyball High School Team
Active Volunteer Leader in multiple Community Service Activities
Certification
Professional Placement Network Program (PPN)Certification
Xerox Sales, Skills, and Management Training
Mattress Firm Management Program Training
TK Elevator Sales Training
Dale Carnegie Training of South Florida
Tom Hopkins Training for Successful Champions
Additional Information
Proficient in Microsoft applications, Max, CRM Tools, Salesforce, and Social Media
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Max
Microsoft Office
Timeline
Sales Account Manager
TKE
06.2022 - 12.2023
Area Sales Manager
Mattress Firm
05.2014 - 04.2022
Commercial Account Manager
Lennox International
03.2010 - 08.2013
Master of Science - Human Resources Management
Interamerican University of Puerto Rico
Bachelor of Arts - Business Administration
University of Puerto Rico