Angella Acri-Zimmerman
Mechanicsburg,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mcalistersdelifranchise
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant General Manager
Cork And Fork Osteria
07.2017 - 10.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant General Manager
La Noche Cantina
09.2014 - 06.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PACertificate - Radiologic Technology
Carlisle Hospital School of Radiologic Technology
Carlisle, PACertificate - Nuclear Medicine Technology
Geisinger School of Nuclear Medicine
Danville, PASkills
- Employee Performance Evaluations
- Project Management
- Customer Relationship Management
- Staff Development
- Customer Service and Satisfaction
- Money Handling
- Recruiting and Interviewing
- Customer Relations
- Team Motivation
- Staff Supervision
- Training and Development
- Orientating and Training
- Monetary Transactions
- Sales Reporting
Certification
RAMP Certified
Serve Safe Certified
Timeline
Assistant Manager
Mcalistersdelifranchise
11.2022 - Current
Assistant General Manager
Cork And Fork Osteria
07.2017 - 10.2022
Assistant General Manager
La Noche Cantina
09.2014 - 06.2017
High School Diploma -
Carlisle Area High School
Certificate - Radiologic Technology
Carlisle Hospital School of Radiologic Technology
Certificate - Nuclear Medicine Technology
Geisinger School of Nuclear Medicine