Angella Cameron
White River Junction,VT
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
12
12
years of professional experience
Work History
Mail Handler Assistant
Post Office
11.2023 - Current
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Housekeeper
VA Hospital
11.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Transaction Processing Associate
Conduent
08.2022 - 10.2023
- Reconciled documentation of file to provide accurate transfer of funds.
- Processed verification of deposit accounts before performing transaction.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Initiated online transaction processing to eliminate lengthy processing time.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
Ticket Verification Agent
Keolis Commuter Services
08.2017 - 06.2022
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Advised customers about new products and assisted customers in determining best train tickets to by for their needs.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Direct Support Professional
Our Father's House
08.2016 - 08.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Assistant Manager
McDonald's
06.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Accounting
Eastern Gateway Community College
Steubenville, OH10.2022
High School Diploma -
Brockton High School
Brockton, MA06.2013
Skills
- Customer Service
- Sorting Automation
- Attention to Detail
- Physical Stamina
- Multitasking
- Time Management
- Adaptability
Timeline
Mail Handler Assistant
Post Office
11.2023 - Current
Housekeeper
VA Hospital
11.2023 - Current
Transaction Processing Associate
Conduent
08.2022 - 10.2023
Ticket Verification Agent
Keolis Commuter Services
08.2017 - 06.2022
Direct Support Professional
Our Father's House
08.2016 - 08.2017
Assistant Manager
McDonald's
06.2011 - 01.2016
Associate of Science - Accounting
Eastern Gateway Community College
High School Diploma -
Brockton High School