Angella Clue
New York,NY
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Mount Sinai Health System
09.2023 - Current
- Act as liaison with Administrative Assistant staff to address patient concerns or other issues
- Responsible for scheduling appointment, consults, and follow- up appointments for patients using Epic and Salesforce systems
- Serve as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and act as the primary executives leader interface between Mount Sinai and key executives from the health systems vendors and partners
- Assist clinical team with prior-authorization for medication and procedures
- Respond and reroute My Chart messages to providers and clinical team, revenue cycles, and billing coordinators
- Create insurance base referrals and Epic referrals , as well as regulate medications scripts and imaging orders
- Assist in developing comprehensive training programs with new hires
Office Coordinator
Stripe via CBRE
10.2022 - 04.2023
- Championed a vibrant office atmosphere as the go-to liaison for staff and visitors, ensuring a warm and inviting experience for all
- Spearheaded strategic enhancements to the office layout, facilitating seamless company onsite and boosting in-person productivity
- Exceeded service-level expectations by expertly resolving 50 Jira tickets weekly, underscoring dedication to customer satisfaction and precision in task execution
- Proactively oversaw office inventory, meticulously handling ordering, receiving, and replenishment processes, as well as efficiently managing mail and shipments to sustain operational flow
- Orchestrated office functions and activities with precision, adeptly managing schedules, coordinating meetings, preparing invoices
- Enhanced communication within the team through regular meetings and detailed reporting
Community Manager
Carr Workplaces
05.2022 - 10.2022
- Served as the primary point of contact for over 200 client companies
- Spearheaded seamless client onboarding processes, ensuring smooth move-ins/outs and liaising with building management to handle all logistical needs
- Exemplified professionalism by warmly welcoming visitors and employees, addressing their needs, special requests, and resolving any concerns with tact and efficiency
- Processed invoices, purchase orders, and billing, managing client accounts and maintaining financial records for the office
- Maintained client agreements, records, and communications, ensuring accurate documentation and compliance with company policies
- Managed office inventory, including supplies for the café and business center, ensuring all areas were well-stocked and ready for client use
- Coordinated and scheduled maintenance and repairs for the office, ensuring a flawless work environment
- Assisted executives with various administrative tasks, including document preparation, scheduling meetings, and coordinating travel arrangements
Spa Coordinator
XpresSpa
08.2019 - 03.2021
- Delivered exceptional customer service by warmly greeting and assisting customers, ensuring a memorable spa experience
- Collaborated closely with Spa managers to exceed daily goals through strategic upselling of treatments and retail products, enhancing revenue generation and customer satisfaction
- Responsively managed spa operations by efficiently answering phones, addressing inquiries, and maintaining a seamless rotation sheet to optimize customer service and satisfaction
- Played a pivotal role in spa management by overseeing opening procedures, conducting training for new hires, facilitating team meetings, and coordinating daily schedules, contributing to operational excellence and goal achievement
Sales Associate
Duty Free North
11.2017 - 07.2019
- Elevated customer satisfaction by expertly identifying and fulfilling their needs, driving upsells, and facilitating add-on purchases
- Maintained an exceptional level of service, fostering a welcoming environment that ensured each customer received outstanding attention and care
- Collaborated with management to devise effective strategies for upselling new products, contributing to increased sales revenue and customer engagement
Education
Associate Degree - Liberal Arts
Bard Early College
Queens, NYSkills
- Microsoft Office
- Operate
- Google Drive
- Epic Systems
- Invoice Processing
- Time Management
- Insurance Verification
- Customer Satisfaction
- Appointment Scheduling
- Organizational Management
- Salesforce
Timeline
Scheduling Coordinator
Mount Sinai Health System
09.2023 - Current
Office Coordinator
Stripe via CBRE
10.2022 - 04.2023
Community Manager
Carr Workplaces
05.2022 - 10.2022
Spa Coordinator
XpresSpa
08.2019 - 03.2021
Sales Associate
Duty Free North
11.2017 - 07.2019
Associate Degree - Liberal Arts
Bard Early College