ANGELLA JOHNSON
Manager
Las Vegas,NV
Summary
Results-driven retail store manager with a strong background in leading high-performing teams and consistently surpassing sales targets. Demonstrated success in strategic planning, staff development, and building strong customer relationships. Skilled in inventory control, visual merchandising, and implementing operational efficiencies to drive business growth.
Overview
30
30
years of professional experience
Work History
Store Manager/Online
Morphe Cosmetics
05.2016 - Current
- Proven ability to provide leadership that motivates teams to exceed sales goals while maintaining payroll budgets
- Ensure compliance with all local, state, and federal regulations regarding health, safety, and employment
- Analyze sales data and market trends to adjust inventory and merchandising strategies
- Confident and skillfully coach and manage the team
- Comfortable navigating difficult conversations with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow
- Creates an environment where clear and fair expectations are set and all employees are treated with respect
- Provide feedback to district or regional management, as applicable, to inform improvements that are needed
- Identify opportunities and share trends in the market/industry
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Calvin Klein Performance
01.2009 - 06.2016
- Pricing and displaying product in an appealing and fashionable manner while in compliance with plannograms
- Hiring, educating, and motivating staff of 20+ in providing exceptional customer service and care
- Facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep
- Scheduling employee shifts to ensure optimum coverage
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Executive Team Leader
Target/Mervyns
05.1995 - 12.2008
- Ability to create excitement and show passion for the product by communicating relevant information about product knowledge to customers
- Partners with Human Resources to hire, develop and retain top talent and address employee relations issues
- Ensures adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget
- Ensures store is well maintained and recovered nightly
- Built relationships with team members to encourage willingness to address concerns and issues.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated with key stakeholders to identify opportunities for improvement and drive change management initiatives.
Education
Bachelors Degree - Business Administration and Management
San Diego State University
San Diego, CALiberal Arts
Grossmont College
El Cajon, CA05.1995
Skills
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Supply Ordering
- Documentation And Reporting
- Payroll Management
- Bank deposit procedures
Awards
- EMPLOYEE OF THE MONTH
- LEADERSHIP AWARD
- BEST PERFORMER AWARD
Timeline
Store Manager/Online
Morphe Cosmetics
05.2016 - Current
Store Manager
Calvin Klein Performance
01.2009 - 06.2016
Executive Team Leader
Target/Mervyns
05.1995 - 12.2008
Bachelors Degree - Business Administration and Management
San Diego State University
Liberal Arts
Grossmont College
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