Microsoft word,Microsoft excel, Microsoft Publisher
Angella Madison
Receptionist/ Front Desk Agent/ Server
Summary
Knowledgeable and dedicated customer service Agent with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing a long-term career working with a team of client professionals.
Overview
11
11
years of professional experience
Work History
Restaurant Server
LHM Corporation
10.2023 - Current
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Spa Receptionist
Steiner Transocean
02.2013 - 11.2019
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Supported marketing efforts by distributing promotional materials to all clients
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
Education
Certification -
Browns Town School of Cosmetology
St Ann Jamaica 05.2001 -
High School Diploma -
St Hildas Diocesan High School
St Ann Jamaica 05.2001 -
Skills
Software
Interests
To grow a long-term career, developing new skills and be an asset to your company
Timeline
Restaurant Server
LHM Corporation
10.2023 - Current
Spa Receptionist
Steiner Transocean
02.2013 - 11.2019
Certification -
Browns Town School of Cosmetology
05.2001 -
High School Diploma -
St Hildas Diocesan High School
05.2001 -