Angella Ngwu
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Patient Access Rep I - Access Services (PRN)
UT Southwestern Medical Center
08.2024 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- EPIC Software System Proficiency
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Certified Medical Assistant Apprentice
Baylor Scott & White MedProvider
01.2025 - 04.2025
- Provided direct patient care under the supervision of licensed medical professionals, including rooming patients, taking vitals, and documenting clinical information in the EMR.
- EPIC Software System Proficiency
- Assisted with clinical procedures such as EKGs, blood draws, and immunizations.
- Educated patients on medications, treatment plans, and follow-up instructions.
- Demonstrated excellent communication and interpersonal skills in a fast-paced clinical environment
- Ensured strict adherence to infection control and HIPAA guidelines.
Cargo Coordinator
Southwest Airlines
4 2022 - 06.2024
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
Customer Support Coordinator and Representative
BAUBLEBAR
10.2021 - 6 2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, in regards to product warranty and experience
- Trace and track lost packages with both FedEx and UPS
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Answered customer emails promptly to avoid on-hold wait times
- Managed over 65 customer emails per day.
- Respond to Customer emails and chats by determining appropriate tone, even in written communication
Customer Service Representative
TECOVAS
7 2021 - 1 2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times, with appropriate tone
- Managed over 50 customer calls per day.
- Responded to chats and emails in timely fashion.
- Recommended products to customers, thoroughly explaining details.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Nursing
Tarrant County College District
Fort Worth, TX 08.2023 - Current
High School Diploma -
Uplift Summit International High School
Arlington 05.2001 -
Skills
Strong empathy
Patient Education
Customer Service
Problem-Solving
Multitasking and Organization
Proficient in EPIC
Payment Processing
Appointment Scheduling
Money Handling
Registration and Admissions
Phone and Email Etiquette
Certification
Basic Life Support- American Heart Association
Timeline
Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA) Anticipated Certification Date: May 2025
05-2025
Certified Medical Assistant Apprentice
Baylor Scott & White MedProvider
01.2025 - 04.2025
Basic Life Support- American Heart Association
10-2024
Patient Access Rep I - Access Services (PRN)
UT Southwestern Medical Center
08.2024 - Current
Associate of Science - Nursing
Tarrant County College District
08.2023 - Current
Customer Support Coordinator and Representative
BAUBLEBAR
10.2021 - 6 2022
High School Diploma -
Uplift Summit International High School
05.2001 -
Cargo Coordinator
Southwest Airlines
4 2022 - 06.2024
Customer Service Representative
TECOVAS
7 2021 - 1 2022
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