Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angella Parkes

Wausau,WI

Summary

I am committed and driven. I love new ways and ideas to better my customer service skills and relations.

Overview

26
26
years of professional experience

Work History

Environmental Health Services

Aspirus health
Wausau, Wisconsin
02.2024 - 10.2024
  • I utilize my skills with infection control
  • Biohazard waste disposal
  • Maintaining sterile environments
  • Experience with cleaning equipment and protocols

BioLife Plasma Center Representative(Temp)

Biolife Plasma Center
La Crosse, Wisconsin
06.2022 - 06.2022
  • Maintain confidentiality
  • Took a vital signs
  • Analyzing and inputting data
  • Manage safe practices handling blood

Unemployment Representative (Remote/Temporary)

Connecticut unemployment
Connecticut, CT
01.2021 - 10.2021
  • I manage high volume calls and a fast pace environment.
  • Helped claimants with their unemployment applications.
  • Work searches.
  • Released funds.
  • Answered various general questions.

Release money

Help with any and all general questions

Customer Service Representative/Trainer

Cave Enterprises
Onalaska, WI
05.2003 - 11.2019
  • I managed orders
  • Soft sales
  • Data entry
  • Handled money
  • Had empathy
  • De-escalated situations
  • Trained new employees

Customer Support Representative

APAC Customer Services
Onalaska , WI
01.2010 - 12.2014
  • Managed inbound and out phone calls for Verizon wireless.
  • I performed troubleshooting
  • Plan changes
  • Activations
  • Billing
  • Soft sales
  • Collections
  • Retention

Banquet Assistant

G&D's Catering
La Crosse, Wisconsin
05.1998 - 12.2012
  • I handled money
  • Opening and closing procedures
  • Prepped for banquets
  • Customer care

Education

High School Diploma -

WWTC
La Crosse, Wisconsin
02-2010

Skills

  • Data analysis
  • Collections
  • Problem solving
  • Employee training
  • Customer relations
  • Time management

Timeline

Environmental Health Services

Aspirus health
02.2024 - 10.2024

BioLife Plasma Center Representative(Temp)

Biolife Plasma Center
06.2022 - 06.2022

Unemployment Representative (Remote/Temporary)

Connecticut unemployment
01.2021 - 10.2021

Customer Support Representative

APAC Customer Services
01.2010 - 12.2014

Customer Service Representative/Trainer

Cave Enterprises
05.2003 - 11.2019

Banquet Assistant

G&D's Catering
05.1998 - 12.2012

High School Diploma -

WWTC
Angella Parkes