ANGELLA SATTERFIELD
Account Manager
Calhoun,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Accounting / Office Manager
RealmConnect
Calhoun, GA
02.2016 - Current
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled bank accounts to verify accuracy of cash records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported coordination of benefits open enrollment activities and process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
Customer Service Specialist/Project Manager/Sales
RealmConnect
Calhoun, GA
04.2005 - 02.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bank Teller
Amsouth Bank
Calhoun, GA
02.2003 - 04.2005
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Removed mutilated currency from circulation.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Education
High School Diploma -
Calhoun High School
Calhoun, GA 09.1981 - 05.1985
Skills
Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounting / Office Manager
RealmConnect
02.2016 - Current
Customer Service Specialist/Project Manager/Sales
RealmConnect
04.2005 - 02.2016
Bank Teller
Amsouth Bank
02.2003 - 04.2005
High School Diploma -
Calhoun High School
09.1981 - 05.1985