Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelle Braddy

Houston,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Director of Life Enrichment

The Forum at Memorial Woods
06.2018 - Current
  • Coordinates activities and events to create positive and inclusive environment.
  • Enhance residents'' quality of life by implementing personalized and engaging activities programs.
  • Provides one-on-one programs and activities for residents unable to participate in group settings.
  • Assist residents with transitioning into new living environment and maintained strong relationships with residents.
  • Develops strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
  • Manages budgetary constraints while providing high-quality programming options for all residents.
  • Builds strong relationships with local community organizations for increased volunteer support and resource sharing.
  • Collaborates closely with residents, using effective communication to better understand favorite activities.
  • Responds to residents needs, incident reports, and maintenance requests.

Lead Customer Service Rep

Paint Doctor Auto and Supplies
11.2015 - 04.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed team of seven customer service representatives, consistently achieving performance targets and goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Recreation Assistant

The Forum at Memorial Woods
03.2014 - 10.2016
  • Assisted the Activity Director in preparation of an activity calendar and see through the implementation of activity programs for the residents
  • Implemented activity programs as planned and assigned to meet the functional levels, needs and interests of each resident
  • Recorded residents attendance and participation in individual and group activities and provide inputs in the assessment and evaluation of residents participation when requested
  • Supported residents individual needs, and preferences, customary routines concerns and choices and communicated residents' concerns if any to the immediate supervisor
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Assisted in organizing special events, resulting in increased community engagement.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Resident Assistant

Cottage of Spring Branch
12.2012 - 03.2014
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.

Education

Associate in Science (AS) - Nursing

Houston Community College
Houston, TX
12.2024

Diploma in Science -

Bryman College
New Orleans, LA
01.2004

Skills

  • Effective collaboration and interaction
  • Documentation
  • Activity planning
  • Activity research and implementation
  • Scheduling oversight
  • Teamwork
  • Problem-solving abilities
  • Attention to detail
  • Excellent communication
  • Interpersonal skills
  • Active listening
  • Adaptability and flexibility

Timeline

Director of Life Enrichment

The Forum at Memorial Woods
06.2018 - Current

Lead Customer Service Rep

Paint Doctor Auto and Supplies
11.2015 - 04.2018

Recreation Assistant

The Forum at Memorial Woods
03.2014 - 10.2016

Resident Assistant

Cottage of Spring Branch
12.2012 - 03.2014

Diploma in Science -

Bryman College

Associate in Science (AS) - Nursing

Houston Community College

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Angelle Braddy