Angelle Drott
Slidell,LA
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Im a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Homewood Suite by Hilton Hotels
Slidell, LA
08.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Maintained cleanliness of lobby area at all times.
- Computed bills, collected payments and made change for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Addressed customer needs in a timely manner.
- Offered dining information and helped guests organize local activities to enhance stay.
- Verified customer credit to establish payment method for accommodations.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted with check-in and check-out procedures for guests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Inputted guest information into computer system accurately and securely.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept records of room availability and guest accounts, manually or using computers.
- Resolved customer complaints promptly and courteously.
Cashier
JCPenney
Covington, LA
03.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Helped with purchases and signed customers up for rewards program.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed refunds for worn, damaged and broken merchandise.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Followed company security procedures for handling large sums of money.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Skills
- Credit Card Payments
- Client Consultations
- Hotel Accommodations
- Travel Arrangements
- Client Networking
- Executive Travel
- Leisure Travel
- Social Media
Timeline
Front Desk Agent
Homewood Suite by Hilton Hotels
08.2023 - Current
Cashier
JCPenney
03.2022 - 12.2022