Angelle Heid

• Edited and proofread articles, managed social media pages and all posts, and other written content for grammar, spelling, punctuation, clarity, and style

• Researched trends to identify relevant topics for future articles

• Worked closely with graphic designers to ensure visual elements complemented the written content effectively

• Participated in brainstorming sessions to generate ideas for new article topics.

• Contributed creative input during the development of new magazine sections/features/columns

• Assisted in managing social media accounts by curating shareable content

• Communicated effectively with people in our community over the phone and/or email for information on local events, articles to be submitted, and information on students to be submitted in our publication for graduation, sports achievements, community spotlights, etc.
• Organized photos/info using the computer daily for upcoming publications.

• Helped collaborate photos and information in files to contribute in publication, meeting strict deadlines

• Contributed articles as a subject matter expert in specific areas/topics

• Increased social media traffic by 85%

• Created new posts/designs for social media to promote marketing for local businesses featured in the publication

• Delivered publication to local businesses/clients

• Greeted patients at front desk.

• Answered phones and maintained all patient communication needs including scheduling, rescheduling, and confirming appointments.

• Responded to patient requests via telephone and effectively answered questions and inquires to the best of my ability.

• Check-in and out patients.

• Verified and obtained copies of patient insurance and identification.

• Used coded data to produce and submit claims to insurance companies.

• Collected patient co-pays and balances

.• Scheduled necessary testing (MRI, EEG, EKG, Cat scans) at medical offices and hospitals.

• Performed other duties as required.

• Greeted patients at front desk.

• Answered phones and maintained all patient communication needs including scheduling, rescheduling, and confirming appointments.

• Verified and obtained copies of both insurance and identification cards.

• Collected patient co-pays and balances.

• Created new patient charts. Maintained and filed existing charts.

• Worked in file room and delivered charts to proper offices.

• Performed cleaning duties in lobby and bathroom.

• Created and issued fuel cards or fleet cards to business and company employees.

• Packaged and mailed out fuel cards to proper facilities.

• Maintained all customer communication needs.

• Entered account information for customers using "chroma key" computer.

• Maintained accurate and current customer account data.

• Coordinated with coworkers and managers to resolve difficult and high-level customer issues.

• Assessed caller accounts to determine fuel card benefits and resolve issues.

• Answered calls, emails, and faxes per day, addressing customer inquiries.