Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelle Raphael

New Orleans,LA

Summary

Hard-working professional with 15+ years of experience and a proven knowledge of confidential correspondence, data entry, and productivity and performance management.

Overview

19
19
years of professional experience

Work History

SECRETARY

Lincoln Elementary
08.2017 - 03.2022
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Complete forms in accordance with company procedures
  • Compose, type, and distribute meeting notes, routine correspondence, and reports
  • Learn to operate new office technologies as they are developed and implemented
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Coordinate conferences and meetings.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained daily report documents, memos and invoices.
  • Screened visitors and issued badges to maintain safety and security.
  • Assisted coworkers and staff members with special tasks on daily basis.

ASSISTANT MANAGER

Carters & OshKosh
09.2015 - 02.2017
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Keep records of purchases, sales, and requisitions.

SECRETARY

Lincoln Elementary
08.2012 - 07.2015
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Make copies of correspondence or other printed material
  • Compose, type, and distribute meeting notes, routine correspondence, and reports
  • Learn to operate new office technologies as they are developed and implemented
  • Maintain scheduling and event calendars
  • Manage projects or contribute to committee or team work
  • Mail newsletters, promotional material, or other information
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Coordinate conferences and meetings.

PARAPROFESSIONAL, Lincoln Elementary
08.2010 - 05.2012
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
  • Enforce administration policies and rules governing students
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts
  • Observe students' performance, and record relevant data to assess progress
  • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations
  • Attend staff meetings and serve on committees, as required.

SALES REPRESENTATIVE

Best Buy
06.2008 - 08.2010
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
  • Answer customers' questions about products, prices, availability, or credit terms
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
  • Demonstrate and explain the operation and use of products.

PROJECT TEAM MEMBER

Best Buy
03.2007 - 05.2008
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
  • Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.

DEPARTMENT MANAGER

Linens-N-Things
07.2005 - 02.2007
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

PARAPROFESSIONAL, Redwood Elementary
08.2003 - 07.2005
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts
  • Observe students' performance, and record relevant data to assess progress
  • Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
  • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Education

B.S - Childhood

GRAND CANYON UNIVERSITY
Phoenix, AZ

High School Diploma -

PONCHATOULA HIGH SCHOOL
Ponchatoula, LA

Skills

  • Computer Knowledge
  • Customer Service
  • Organization
  • Planning
  • Database Maintenance
  • Data Verification
  • Multi-Line Phone Systems
  • Sales Strategies
  • Attention to Quality
  • Contact Management Systems
  • Effective Working Relationships
  • Strong Delegating Abilities
  • Filing Experience
  • Organizational Leadership
  • Keyboarding Skills
  • HIPAA Guideline Compliance
  • Dispatching

Timeline

SECRETARY

Lincoln Elementary
08.2017 - 03.2022

ASSISTANT MANAGER

Carters & OshKosh
09.2015 - 02.2017

SECRETARY

Lincoln Elementary
08.2012 - 07.2015

PARAPROFESSIONAL, Lincoln Elementary
08.2010 - 05.2012

SALES REPRESENTATIVE

Best Buy
06.2008 - 08.2010

PROJECT TEAM MEMBER

Best Buy
03.2007 - 05.2008

DEPARTMENT MANAGER

Linens-N-Things
07.2005 - 02.2007

PARAPROFESSIONAL, Redwood Elementary
08.2003 - 07.2005

B.S - Childhood

GRAND CANYON UNIVERSITY

High School Diploma -

PONCHATOULA HIGH SCHOOL

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Angelle Raphael