Angel Lee Robles
Roma,TX
Summary
Skilled in multitasking and customer service, I enhanced client satisfaction at Legacy Home Health Agency by developing personalized care plans and efficiently managing emergencies. My proficiency in Microsoft Office and teamwork, alongside a calm demeanor under pressure, significantly contributed to operational excellence across roles.
Offering excellent interpersonal skills and commitment to learning and growing within healthcare setting. Brings ability to quickly understand and apply healthcare policies while excelling in data management and customer service. Ready to use and develop communication and analytical skills in Desired Position role.
Overview
8
8
years of professional experience
Work History
Provider Services Representative
Legacy Home Health Agency
02.2017 - 01.2025
- Assessed clients and developed plans to meet needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
Clerk
Hill Top Grocery
10.2022 - 11.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Food Waiter
Blue Lagoon Restaurant
01.2020 - 01.2022
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Marque Learning Center
Houston, TX12.2005
Skills
- Call center experience
- Customer service
- Multitasking
- Calm and professional under pressure
- Computer skills
- Understanding customer needs
- Money handling
- Teamwork skills
- Phone etiquette
- Microsoft office
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Hill Top Grocery
10.2022 - 11.2023
Food Waiter
Blue Lagoon Restaurant
01.2020 - 01.2022
Provider Services Representative
Legacy Home Health Agency
02.2017 - 01.2025
High School Diploma -
Marque Learning Center
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