Angelleen Mcpherson
Kissimmee
Summary
Experienced with data analysis, information retrieval, and management. Utilizes advanced techniques to streamline processes and enhance data accessibility. Knowledge of modern information systems and technologies to support organizational objectives.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
20
20
years of professional experience
Work History
Information Specialist
Digital Federal Credit Union
Marlboro, MA
01.2026 - Current
- Developed and maintained comprehensive knowledge base for digital banking services.
- Analyzed user inquiries to enhance information retrieval processes.
- Collaborated with cross-functional teams to streamline customer support operations.
- Evaluated emerging technologies to improve service delivery and operational efficiency.
- Managed high-volume call center operations, ensuring timely responses to customer requests.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed over 40 customer calls per day.' or, "Increased sales by 10%".
Inbound Mail Analyst / Team Lead/ Manager/ Senior Manager
Citizens Disability
Waltham, MA
11.2014 - 08.2025
- Analyzed data trends to identify areas for operational improvement and strategic planning.
- Developed detailed reports to facilitate decision-making processes across departments.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Evaluated client needs through comprehensive assessments, ensuring tailored solutions were implemented.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Implemented process enhancements that increased efficiency in project execution and reporting systems.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed and maintained document management systems to ensure efficient retrieval and storage.
- Analyzed documentation for compliance with regulatory standards and internal policies.
Teller / BOM (Branch Operations Manager)
Santander Bank
Framingham, MA
05.2013 - 08.2014
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained cash drawer integrity through diligent balancing and reconciliation procedures.
- Trained new staff on operational procedures and customer service protocols.
- Identified opportunities for process improvements, enhancing workflow efficiency within the branch.
- Collaborated with team members to meet branch goals and deliver outstanding customer experiences.
- Resolved customer issues swiftly, contributing to increased satisfaction and loyalty rates.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
Guest Services Team Leader / Perishable & Consumable Team Leader / Cashier / Pharmacy Tech
Target
Framingham, MA
06.2006 - 06.2013
- Delivered customer service, managed store returns, and handled pharmaceutical communications
- Led team in executing daily operational goals and maintaining high standards of customer service.
- Trained and mentored new team members on company policies and procedures.
- Streamlined inventory management processes to enhance efficiency and reduce stock discrepancies.
- Implemented strategies to improve team performance and drive sales growth in assigned areas.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Coordinated scheduling and resource allocation to ensure optimal staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings within the department.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement and promotions.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Managed medication inventory, ensuring accurate stock levels and minimizing discrepancies.
- Prepared and dispensed prescriptions, adhering to safety protocols and regulatory guidelines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Managed operations for perishables and consumables, supervising over 300 employees
Laboratory Technician
Framingham State College
Framingham, MA
01.2007 - 12.2007
- - Supported experiments by preparing equipment, performing gram stains, and conducting routine lab maintenance
- - Maintained sterilization procedures, assisted professors, and ensured accurate experimental setups
- Operated and maintained laboratory equipment, ensuring optimal performance and safety compliance.
- Trained new technicians on laboratory protocols, safety standards, and equipment usage.
Education
Bachelor of Science - Biology
Framingham State University
Framingham, MA05-2010
Skills
- Regulatory compliance
- Information management
- Database administration
- Issue management
- Report generation
- Information desk management
- Records maintenance
- Data entry
- Word processing
- Customer and client relations
- Microsoft office
- Multi-line telephone systems
- Call answering and routing
- Computer proficiency
- Payment processing
- Document management
Timeline
Information Specialist
Digital Federal Credit Union
01.2026 - Current
Inbound Mail Analyst / Team Lead/ Manager/ Senior Manager
Citizens Disability
11.2014 - 08.2025
Teller / BOM (Branch Operations Manager)
Santander Bank
05.2013 - 08.2014
Laboratory Technician
Framingham State College
01.2007 - 12.2007
Guest Services Team Leader / Perishable & Consumable Team Leader / Cashier / Pharmacy Tech
Target
06.2006 - 06.2013
Bachelor of Science - Biology
Framingham State University