Angelli Zambrano
Las Cruces,NM
Summary
Experienced in exceeding customer service expectations, I bring a cheerful and upbeat demeanor to every interaction. Maintaining composure in stressful situations, I have a proven ability to alleviate customer dissatisfaction through genuine acknowledgement. With a track record of delivering exceptional service, dedicated to ensuring positive experiences for all customers.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2022 - 01.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Personal Banker
First Convenience
08.2019 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Call Center Representative
Empereon Constar
06.2013 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High school diploma or GED -
DACC
Skills
- Telemarketing
- Outbound Sales
- Financial Services
- Typing
- Customer service
- Attention to detail
- Professionalism and courtesy
- Deposit and withdrawal management
- Money handling
- Customer relationship development
- Patience and empathy
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
03.2022 - 01.2025
Personal Banker
First Convenience
08.2019 - 03.2022
Call Center Representative
Empereon Constar
06.2013 - 03.2019
High school diploma or GED -
DACC