Angelli Zambrano
Las Cruces,NM
Summary
Experienced in exceeding customer service expectations, I bring a cheerful and upbeat demeanor to every interaction. Maintaining composure in stressful situations, I have a proven ability to alleviate customer dissatisfaction through genuine acknowledgement. With a track record of delivering exceptional service, dedicated to ensuring positive experiences for all customers.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
Las Cruces, USA
03.2022 - 01.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Personal Banker
First Convenience
Las Cruces, USA
08.2019 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Call Center Representative
Empereon Constar
Las Cruces, USA
06.2013 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High school diploma or GED -
DACC
Skills
- Telemarketing
- Outbound Sales
- Financial Services
- Typing
- Customer service
- Attention to detail
- Professionalism and courtesy
- Deposit and withdrawal management
- Money handling
- Customer relationship development
- Patience and empathy
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
03.2022 - 01.2025
Personal Banker
First Convenience
08.2019 - 03.2022
Call Center Representative
Empereon Constar
06.2013 - 03.2019
High school diploma or GED -
DACC