Angellia Lopez
Raleigh,NC
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Butterball. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adaptable and detail-oriented, I excel in fast-paced environments, consistently achieving high standards in service and operational efficiency. Committed to fostering positive relationships and delivering exceptional results.
Overview
7
7
years of professional experience
Work History
Drum Punch
Butterball
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Food Lion
07.2023 - 09.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized displays to promote product visibility and accessibility.
- Trained new team members on operational processes and customer service standards.
- Monitored sales trends to identify opportunities for improving product placement and merchandising efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained cleanliness and organization of deli workstation, adhering to health and safety standards.
- Prepared and sliced meats, cheeses, and fresh vegetables to fulfill customer orders efficiently.operation for optimal performance.
- Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Monitored food quality and freshness, ensuring compliance with health regulations consistently.
- Achieved high marks on health inspections by adhering strictly to cleanliness guidelines in all aspects of kitchen operations.
- Trained new team members on operational procedures and customer service excellence.
- Conducted quality inspections on incoming produce to ensure freshness and compliance with standards.
- Implemented best practices in product storage techniques to minimize spoilage and maximize shelf life.
- Led daily briefings to communicate goals, expectations, and updates on inventory status among team members.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Blocked produce and culled damaged or spoiled pieces.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Completed prep work on pre-packaged vegetables and fruits.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Security Officer
Allied Universal Security Services
07.2021 - 06.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded swiftly to incidents, providing assistance and ensuring proper reporting procedures.
- Collaborated with law enforcement during investigations and emergency situations.
- Enforced company policies and regulations, maintaining order within assigned areas.
- Trained new staff on security protocols, fostering a culture of safety awareness.
- Prepared detailed incident reports for management review, enhancing accountability and transparency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
IHSS Care Provider
Maria Alvarez
02.2019 - 07.2021
- Provided personalized care for clients, ensuring comfort and safety in daily activities.
- Assisted clients with meal preparation and medication management, enhancing overall well-being.
- Developed and maintained positive relationships with clients to foster trust and communication.
- Implemented effective strategies for mobility assistance, promoting independence in daily tasks.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
High School Diploma -
Roosevelt High School
Fresno, CA06-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Organizational skills
- Verbal communication
- Calm under pressure
- Critical thinking
- Time management
Timeline
Drum Punch
Butterball
09.2025 - Current
Sales Associate
Food Lion
07.2023 - 09.2025
Security Officer
Allied Universal Security Services
07.2021 - 06.2023
IHSS Care Provider
Maria Alvarez
02.2019 - 07.2021
High School Diploma -
Roosevelt High School