Angellica Lewis-whatley
Reno,NV
Summary
Dynamic manager with a proven track record at Sodexo USA, excelling in team leadership and operational efficiency. Skilled in performance management and effective communication, I successfully implemented new processes that enhanced productivity and streamlined workflows. Committed to fostering teamwork and delivering exceptional customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Manager
Sodexo USA
11.2021 - Current
- Assisted in daily operations, ensuring compliance with safety protocols and procedures.
- Supported team in implementing new processes to enhance operational efficiency.
- Collaborated with colleagues to streamline workflows, promoting effective communication.
- Learned industry standards and best practices through hands-on training and mentorship.
- Participated in team meetings, sharing insights to improve overall productivity.
Front Office Receptionist
Peppermill Casino
07.2020 - 11.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate calendar records for staff members.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained office organization through systematic filing and document management practices.
Housekeeping Supervisor
Grand Sierra Resort and Casino
02.2018 - 03.2020
- Supervised daily housekeeping operations to ensure cleanliness and organization across all guest areas.
- Trained and mentored new staff on best practices for sanitation and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Inspected rooms and public areas, providing feedback to staff on quality standards and performance improvement.
Customer Service Representative
Xerox, ACS
05.2012 - 08.2018
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Developed training materials to enhance team onboarding and improve service quality.
- Implemented feedback mechanisms to assess customer satisfaction and drive service improvements.
- Collaborated with cross-functional teams to streamline issue resolution processes.
Education
Front Office Certification -
Heart Trust NTA
Jamaica09-2011
High School Diploma -
William Knibb Memorial High
Jamaica06-2006
Skills
- Service Recovery
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Performance management
- Schedule preparation
- Performance evaluations
- Expectation setting
- Clear communication
- Coaching and mentoring
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Problem-solving
- Team development
- Verbal and written communication
Timeline
Manager
Sodexo USA
11.2021 - Current
Front Office Receptionist
Peppermill Casino
07.2020 - 11.2020
Housekeeping Supervisor
Grand Sierra Resort and Casino
02.2018 - 03.2020
Customer Service Representative
Xerox, ACS
05.2012 - 08.2018
Front Office Certification -
Heart Trust NTA
High School Diploma -
William Knibb Memorial High
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