AngelLynn Blevins
Bucyrus
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Production Worker
US Yachiyo
06.2023 - 01.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled and tested various products to meet production requirements and quality control standards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Assemble cushions, pump cover and dust protectors on gas tanks.
- Align gas tank on the collar press to punch collar onto gas tank.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected finished products for quality and adherence to customer specifications.
Customer Service Representative
TTEC, TeleTech, HealthCare Solutions
08.2021 - 08.2023
- Answer live online chats to give quick answers and solve problems faster.
- Handled inbound customer chat conversations to schedule appointments for their COVID-19 vaccine.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in PEGA to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting or canceling appointments.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Compiled and accurately entered data for each customer encounter to record in the system.
- Input call information in South Carolina Department of Health and Environmental Control "All Calls Tracker" in Microsoft Office forms for call tracking.
- Submitted callers information in COVID-19 Vaccine Appointment System for COVID-19 vaccine appointment scheduling.
Website Editor
USA Billiards LLC
04.2017 - 08.2020
- Website managing and building with WordPress.
- Add items to the website with proper descriptions and prices.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Use computers for various applications, such as database management or word processing.
- Created targeted social media strategy to connect with existing and new customers through relevant platforms and expand influence.
- Improved website functionality by redesigning, updating and implementing products and services.
Factory Production Worker
Staffing Partners Inc.
05.2014 - 01.2017
- Plan and establish a sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.
- Determine setup procedures and select machine color and parts, according to specifications.
- Clean production equipment or work areas.
- Complete forms in accordance with company procedures.
- Inspect finished products for quality and adherence to customer specifications.
- Measure and record data associated with operating equipment.
- Keep production logs.
- Start up and shut down processing equipment.
- Monitor and adjust production processes or equipment for quality and productivity.
- Set up and verify functionality of safety equipment.
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or tape measures.
- Apply statistical methods and perform mathematical calculations to determine manufacturing processes, start requirements, and production standards.
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
- Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems.
- Collect hazardous or non-hazardous waste in correctly labeled barrels or other containers and transfer them to collection areas.
Office Helper
Job And Family Services
01.2012 - 10.2012
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Process and prepare documents, such as voting forms to individuals in certain counties or districts.
Education
GED -
Pioneer Career And Technology Center
Shelby, OH07-2022
Skills
- Data Accuracy
- Communication
- Problem Solving
- Managing Multiple Tasks
- Efficient and Detail Oriented
- Computer Skills
- Critical Thinking
- Machine Operation
- Time Management
- Judgment and Decision Making
- Data Entry
- Quality Assurance Controls
Timeline
Production Worker
US Yachiyo
06.2023 - 01.2024
Customer Service Representative
TTEC, TeleTech, HealthCare Solutions
08.2021 - 08.2023
Website Editor
USA Billiards LLC
04.2017 - 08.2020
Factory Production Worker
Staffing Partners Inc.
05.2014 - 01.2017
Office Helper
Job And Family Services
01.2012 - 10.2012
GED -
Pioneer Career And Technology Center
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