Angel M. Andradez Santos

• Responsible for providing customers with reliable information, product guidance, and friendly assistance.
• Assisted in warehouse operations which include loading and unloading of trucks, shipping and receiving of inventory, monitoring of inventory, order packing, and stocking
• Proficient in the use of pallet movers and forklifts.
• Responsible for furniture deliveries.
• Worked safely around moving machinery.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Responsible for providing customers with reliable information, product guidance, and friendly assistance.
• Took on the roles of Bagger, Butcher Shop Assistant, Gondolier, and Dish Washer.
• Pleasantly greeted customers and provided prompt and courteous service.
• Collected carts from parking lot and designated return locations.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Removed trash, swept, and mopped floors for professional appearance.
• Assisted customers by finding items quickly to boost store satisfaction rates.

• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Maximized load safety by balancing, securing, and weighing products.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Operated with safety and skill to avoid accidents and delays.

Deployments:

Support Operation Inherent Resolve; Syria and Iraq: May 2021- November 2021

• Worked with partner force personnel as well as Coalition Force personnel to rapidly deliver mission essential equipment and supplies, providing sustainment to numerous outposts, fire bases, and landing zones.
• Provided security, driving expertise, and overall professionalism in support of a Special Forces Operational Detachment-Alpha (SFOD-A) by covering air drops, as a primary member of a Quick Reaction Force, and by assisting in the requisition and transportation of personnel, weapons, and equipment.
• Maintained, repaired, and operated heavy equipment to include but not limited to: dozers, forklifts, bobcats with attachments, a 25,000 liter fuel tanker, and a Palletized Loading System with M1076 trailer in support of base operations.
• This aided in the construction of an explosive ordinance disposal bunker, downloading equipment from Ground Lines Of Communication, improving Base Defense Operations, and organization of the Central Receiving Shipping Point.
• This improved AOB-S defensive posture and steady state operations. Adapted to multiple roles as a Mine-resistant Ambush-protected Tactical Vehicle gunner and driver.
• Executed more than 50 training events to include day and night Live Fire Exercises, medical scenarios, demolition, and counter IED training.
• Facilitated partner force training events on similar scenarios with the Syrian Democratic Forces, assisting in the operational capability of the USSOF partner unit of action in the campaign against Da'esh in Syria.
• Conducted over 40 tactical ground movements under combat conditions, covering a 5000 square kilometer distance along critical ground logistical lines of communication with an elevated threat of Improvised Explosive Device attack throughout Eastern Syria in support of Special Operations Task Force-Levant (SOTF-L).
• The delivery of equipment, to include Counter-ISIS Train and Equip Fund (CTEF) equipment , provided mission critical support to six outstations and over 250 personnel to drive continued D-ISIS operations.

• Responsible for warehouse operations which include loading and unloading of trucks, shipping and receiving of inventory, monitoring of inventory, order packing, and stocking.
• Proficient in the use of pallet movers and forklifts
• In charge of other employees with means for job completion.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Responsible for providing customers with reliable information, status of assistance applications.
• Assist in problem resolutions and documentation in clear and concise logs.
• Manage incoming and outgoing calls.
• Conduct telephone interviews with survivors who have been affected by a declared disaster.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.

• Performing recovery support activities for emergency management partners engaged in supporting disaster recovery.
• Serving as a specialist in the recovery emergency management functional area providing advice and guidance on the delivery of disaster recovery programs and services as a member of the IHP Helpdesk Mailbox Management Team.
• Assisting with managing components of emergency management programs and activities during response and recovery operations.
• Assisting in the case processing of escalated/high priority caseloads.
• Articulating agency policies accurately and explain technical aspects of agency programs to those individuals affected.

Deployments:

DR #4724 Hawaii / Wildfires (August 29, 2023)

• Responsible for providing customers with reliable information, status of assistance applications.
• Assist in problem resolutions and documentation in clear and concise logs.
• Provide disaster assistance program overviews and Responded to customer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about updates and changes.