Angel M. Castillo-Ramirez
Engineering Intern
Orlando,Florida
Summary
With a background in customer service/collections, I have a strong ability to communicate with different types of people. Have the ability to adapt tone, language and style for different situations. Can remain calm in tough situations and retain the ability to assess and solve problems with a "can-do" attitude. Currently studying at the University of Central Florida for a Bachelors in Computer Engineering. I do not believe in giving up.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Photography & Print
EZ Design & Print LLC
Orlando, FL
02.2016 - Current
- Maintained a high level of professionalism while interacting with clients during photoshoots, fostering positive experiences and referrals.
- Assisted photographers on location, setting up lighting and props for optimal visual results.
- Social Media Marketing
- Communicating with potential and previous clients
- Book-Keeping
- Design & Print Services
Receivables Management Specialist
AT&T Mobility
Orlando, FL
01.2006 - 06.2013
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Maintained accurate records of all collections activities, ensuring compliance with company policies and regulatory requirements.
- Attempted to collect on debts owed and/or arrange future payments.
- Assisted irate and dissatisfied customers with their issues and used communication techniques to deescalate tense situations.
- Experienced in handling over 100 calls per day.
Crew Trainer
McDonald's
Orlando, FL
11.2004 - 01.2007
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Bachelor of Arts - Computer Engineering
University of Central Florida
Orlando, FL 08.2022 - Current
Associate of Arts - Engineering
Valencia College
Orlando, FL 01.2014 - 11.2016
No Degree -
University High School
Orlando, FL 08.2003 - 05.2007
Skills
Quick Learner
undefinedTimeline
Bachelor of Arts - Computer Engineering
University of Central Florida
08.2022 - Current
Photography & Print
EZ Design & Print LLC
02.2016 - Current
Associate of Arts - Engineering
Valencia College
01.2014 - 11.2016
Receivables Management Specialist
AT&T Mobility
01.2006 - 06.2013
Crew Trainer
McDonald's
11.2004 - 01.2007
No Degree -
University High School
08.2003 - 05.2007
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