Overview
Work History
Skills
Timeline
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Angel M. Flores

Davenport,FL

Overview

10
10
years of professional experience

Work History

Head Bartender

Margaritaville Resort
02.2020 - 02.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.

Cook Line

Disney
10.2017 - 01.2020
  • Complied with health and sanitation practices and procedures.
  • Provided friendly and courteous service to all guests.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Ensured a safe and secure work area .
  • Followed save serving safety requirements and kept a list of available ride services for inebriated customers.
  • Followed save serving safety requirements and kept a list of available ride services for inebriated customers.
  • Managed an efficient, friendly and effective crew of 10 cast members.
  • Maintained knowledge of current product locations.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Identified items in stock for first use to decrease waste and profit loss.
  • Complied with all health department regulations and rectified issues immediately.
  • Answered questions about menu selections and made recommendations when requested.
  • Completed shift beginning and end procedures, including prep and cleaning.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.

Bartender

Tijolos bar
08.2015 - 10.2017
  • Mix and pour juices according to projected business.
  • Confirm accuracy of orders against requisitions.
  • Maintain a positive working relationship with fellow staff and management.
  • Greet newly seated guests in a friendly and timely manner.
  • Assess guest demeanor and identify when to call behavior to attention of a bouncer.
  • Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
  • Accurately and quickly calculate checks and make change.

Head Cook

Ajies
08.2015 - 10.2017
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Maintained and cleaned all kitchen appliances, including the grill, stove and oven.
  • Fulfilled special order requests, including special occasion party platters.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Emphasized fast, friendly customer service.
  • Delegated tasks to team members to optimize productivity.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Adhered to quality expectations and standards.
  • Provided constructive suggestions and encouragement to employees.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Work all stations of the kitchen, and encourage teamwork to create a good working environment.
  • Receive and also handpick  fresh products to ensure product quality.


Skills

  • Staff training and supervision
  • Attentive service
  • Cash handling expertise
  • Taking inventory

Timeline

Head Bartender

Margaritaville Resort
02.2020 - 02.2025

Cook Line

Disney
10.2017 - 01.2020

Bartender

Tijolos bar
08.2015 - 10.2017

Head Cook

Ajies
08.2015 - 10.2017

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Angel M. Flores