Angel M. Flores
Davenport,FL
Overview
10
10
years of professional experience
Work History
Head Bartender
Margaritaville Resort
Orlando, FL
02.2020 - 02.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Cook Line
Disney
kissimmee, FL
10.2017 - 01.2020
- Complied with health and sanitation practices and procedures.
- Provided friendly and courteous service to all guests.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Ensured a safe and secure work area .
- Followed save serving safety requirements and kept a list of available ride services for inebriated customers.
- Followed save serving safety requirements and kept a list of available ride services for inebriated customers.
- Managed an efficient, friendly and effective crew of 10 cast members.
- Maintained knowledge of current product locations.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Identified items in stock for first use to decrease waste and profit loss.
- Complied with all health department regulations and rectified issues immediately.
- Answered questions about menu selections and made recommendations when requested.
- Completed shift beginning and end procedures, including prep and cleaning.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
Bartender
Tijolos bar
Mayaguez, PR
08.2015 - 10.2017
- Mix and pour juices according to projected business.
- Confirm accuracy of orders against requisitions.
- Maintain a positive working relationship with fellow staff and management.
- Greet newly seated guests in a friendly and timely manner.
- Assess guest demeanor and identify when to call behavior to attention of a bouncer.
- Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
- Accurately and quickly calculate checks and make change.
Head Cook
Ajies
Mayaguez, PR
08.2015 - 10.2017
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Maintained and cleaned all kitchen appliances, including the grill, stove and oven.
- Fulfilled special order requests, including special occasion party platters.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Emphasized fast, friendly customer service.
- Delegated tasks to team members to optimize productivity.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Adhered to quality expectations and standards.
- Provided constructive suggestions and encouragement to employees.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Work all stations of the kitchen, and encourage teamwork to create a good working environment.
- Receive and also handpick fresh products to ensure product quality.
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
Timeline
Head Bartender
Margaritaville Resort
02.2020 - 02.2025
Cook Line
Disney
10.2017 - 01.2020
Bartender
Tijolos bar
08.2015 - 10.2017
Head Cook
Ajies
08.2015 - 10.2017