ANGEL M LAWSHEA
San Antonio,Texas
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service, provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
4th Grade Lead Teacher
Judson Independent School District
07.2023 - Current
- Administered various reading tests and determined student reading levels based on assessment findings.
- Served on the school improvement committee to contribute ideas for enhancing the educational experience for both students and faculty members.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
5th Grade Teacher
South San Antonio Independent School District
08.2022 - 06.2023
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Implemented classroom management improvements to enhance class morale and engagement.
- Built positive relationships with parents to involve families in educational process.
4th Grade Math Teacher
Harmony School Of Innovation
09.2020 - 08.2022
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Used current software programs and software to assist in instruction of various parts of syllabus.
- Conferred with specialists to support needs of students with individualized educational plans.
5th Grade Teacher
SAISD Hirsch
08.2019 - 09.2020
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Established positive relationships with students, parents, fellow teachers.
5th Grade Subject Expert Teacher Science
Basis North Central
04.2018 - 08.2019
Youth Outreach Educator
Bexar County AgriLife
04.2017 - 04.2018
- Conduct classes, workshops, and demonstrations, and provide individual instruction to teach topics and skills such as conflict management, earth preservation, wildlife management, science lessons on energy
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Prepare materials and classrooms for class activities
- Confer with other teachers and professionals to plan and schedule lessons promoting learning and development
Senior Technical Support Representative
Aetna, San Antonio
08.2015 - 05.2017
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct peers and advocates in a variety of ways
- Led a class and assisted with curriculum development
- Co-trained a group from Costa Rica on ECHS
- Honored with the Crew Comrade Award, and served as Captain over a 3-month tenure
- Experienced Trainer to advocates in a variety of work-groups
Senior Customer Support Representative II/Trainer
Aerotek and Medtronic Diabetes, San Antonio
11.2012 - 08.2015
- Educated, trained, and assisted with the professional development of call center staff
- Trained sensor class for new hires after pump completion Mentored new hires and served as co-team member on new hire training classes (soft landing, etc.)
- Quickly assimilated new product learning, allowing for senior customer assistance on diabetes management and durable medical equipment
- Assisted with R&D initiatives and projects designed to improve service and staff training
- As a self-managed decision-maker, continued to mentor colleagues on meeting customer service goals in a high-volume customer call center
- Managed 30-50 calls per day, dealing with education and care of diabetes patients
- Managed extensive senior level calls
- Administered performance reviews to evaluate each participant\'s progress
Education
Bachelor of Science - Business Administration Human Resources, Management, Psychology and Counseling
Colorado Technical University
Colorado Springs, CO2017
Skills
- Conflict management
- Course material development
- Flexible and adaptive
- Elementary education
- Standardized testing techniques
- Innovative lesson planning
- Title I knowledge
- Call Center Customer Service
- Administrative Functions
- Customer Referrals
- Critical Thinking
- Licensing Requirements
- Customer follow-up
- Leads Prospecting
- Life Insurance
- Group Discussion Facilitation
- Client Interviews
Accomplishments
- Earned "Teacher of the year at Harmony Public Schools" in 2022.
- Collaborated with team of teachers all across San Antonio in the development of many Youth Outreach Educator Programs
Additional Information
Preparing for exam certification in Science 4-8. Attended 2019 Summer Teaching Institute at St. Johns College for Philosophy and Theology with additional pedagogy training.
Certification
- Licensed Life and Health Agent - June 2023
Timeline
4th Grade Lead Teacher
Judson Independent School District
07.2023 - Current
5th Grade Teacher
South San Antonio Independent School District
08.2022 - 06.2023
4th Grade Math Teacher
Harmony School Of Innovation
09.2020 - 08.2022
5th Grade Teacher
SAISD Hirsch
08.2019 - 09.2020
5th Grade Subject Expert Teacher Science
Basis North Central
04.2018 - 08.2019
Youth Outreach Educator
Bexar County AgriLife
04.2017 - 04.2018
Senior Technical Support Representative
Aetna, San Antonio
08.2015 - 05.2017
Senior Customer Support Representative II/Trainer
Aerotek and Medtronic Diabetes, San Antonio
11.2012 - 08.2015
Bachelor of Science - Business Administration Human Resources, Management, Psychology and Counseling
Colorado Technical University
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