Angel Martinez
Austin,TX
Summary
Talented associate versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Housekeeping Manager
The Otis Hotel - AC Hotel Austin
2023.12 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Front Desk Manager
JW Marriott Austin
2022.07 - 2023.12
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Night Audit Supervisor
JW Marriott Austin
2021.12 - 2022.07
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
- Coordinated audit tasks among night shift team members to cover front desk operations.
Phone Operator
JW Marriott Austin
2021.06 - 2021.12
- Pleasantly greeted all callers and asked how to be of assistance.
- Reviewed customer feedback to determine strategies for improving customer service.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Front Desk Agent
Courtyard - Residence Inn Domain Area
2021.01 - 2021.06
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
No Degree - Accounting
Austin Community College
Austin, TX05.2025
High School Diploma -
Donna High School
Donna, TX06.2015
Skills
- Training and mentoring
- Customer Service
- CPR Certified
- Workload prioritization
- Employee Scheduling
- Strong attention to detail
- PMS, Fosse, Lightspeed, GXP
- Spanish
Accomplishments
- JW's Best October 2021
- Nominated for Manager of the 1st Quarter 2023
- Manager of the 2nd Quarter 2023
Timeline
Housekeeping Manager
The Otis Hotel - AC Hotel Austin
2023.12 - Current
Front Desk Manager
JW Marriott Austin
2022.07 - 2023.12
Night Audit Supervisor
JW Marriott Austin
2021.12 - 2022.07
Phone Operator
JW Marriott Austin
2021.06 - 2021.12
Front Desk Agent
Courtyard - Residence Inn Domain Area
2021.01 - 2021.06
No Degree - Accounting
Austin Community College
High School Diploma -
Donna High School
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