Angel Martinez
Spring,TX
Summary
Dynamic and motivated college graduate dedicated to enhancing customer satisfaction through exceptional service. Known for a courteous and professional demeanor complemented by a great sense of humor, fostering positive interactions with clients. Results-driven approach with a proven track record of establishing strong rapport while consistently demonstrating dependability, responsibility, and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Security Officer
Allstate Security
08.2024 - 02.2025
- Monitored premises to ensure safety and security protocols were followed.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on procedures and policies.
- Collaborated with management to develop emergency response plans and drills.
- Provided excellent customer service while interacting with clients and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Server
Kai Ramen
08.2018 - 04.2019
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Maintained financial accuracy by correctly totalling bills, processing payments and providing change.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Seated patrons, documented food and beverage orders and served food in an efficient and personable manner.
- Coordinated with kitchen staff to organize efficient order preparation and delivery, minimizing issues by accurately submitting and checking all orders.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Server
Wokcano
12.2017 - 07.2018
- Provided customers with timely service to promote satisfaction and minimize complaints.
- Seated patrons, documented food and beverage orders and served food in an efficient and personable manner.
- Checked menus to verify current selection availability and cleanliness.
- Promoted desserts, appetizers and speciality drinks to drive up customer bill numbers.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide positive dining experience.
- Supported team members by delivering food and bringing requested items to meet table needs.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Server
Sushi Stop
07.2017 - 12.2017
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Server
Umami Burger Inc
12.2015 - 07.2016
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Routinely cleaned table linens, table settings, counters, and floors.
Education
Bachelor of Arts - Acting
AMDA College And Conservatory of Performing Arts
Los Angeles, California, United States2014
High School Diploma - Commercial Arts
Passaic County Technical Institute
Wayne, NJ06-2011
Skills
- Customer service
- Dependable
- Detail-oriented
- Efficient
- Neat
- Problem solver
- Quality control
- Fluent in Spanish
- Team player
- Effective communication
- Situational awareness
- Physical fitness
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Security Officer
Allstate Security
08.2024 - 02.2025
Server
Kai Ramen
08.2018 - 04.2019
Server
Wokcano
12.2017 - 07.2018
Server
Sushi Stop
07.2017 - 12.2017
Server
Umami Burger Inc
12.2015 - 07.2016
Bachelor of Arts - Acting
AMDA College And Conservatory of Performing Arts
High School Diploma - Commercial Arts
Passaic County Technical Institute