Hi, I’m
Angeline Caroline Moccia
Project Mgr & Customer Service Specialist
Denver,CO
Summary
Focused Project Manager & Executive Assistant adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying and anticipating problems and providing solutions. Excels through mentoring, training, and empowering team to excel in quality and performance.
Overview
9
years of professional experience
3
years of post-secondary education
2
Certifications
Skills
Project Planning and Development
undefinedWork History
Van Waardenburg PortfolioDenver, CO
Project Manager & Executive Assistant
01.2019 - 01.2023
Job overview
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Utilized Excel to manage cash flows, budgets, deposits, and accounts.
- Revised and maintained master calendar to coordinate meetings across multiple schedules & time zones.
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Managed contracts and multiple schedules with contractors, suppliers, installers; and coordinated meetings for owner.
- Scheduled and arranged travel & hotel reservations for meetings, conferences, and seminars.
- Provided accurate, up-to-date information to all parties through emails, phone calls, and in-person interactions.
Nektar Juice BarGolden, CO
Assistant Manager
11.2014 - 08.2015
Job overview
- Recruited, interviewed, hired, and trained incoming staff on company policies, procedures, techniques, and customer service standards.
- Established performance goals for employees and provided constructive feedback on methods for reaching milestones.
- Mentored team members to cultivate positive rapport, boost company morale, and promote employee retention.
- Established team priorities, maintained schedules, monitored performance, and delegated assignments to meet demands.
- Utilized industry expertise, customer service skills, analytical nature, and friendly, knowledgeable demeanor to resolve customer concerns and promote loyalty.
- Reviewed sales, gross profit reports, and monitored cash intake and deposit records to assess company efficiency, increase accuracy, and reduce discrepancies.
- Opened and closed location while monitoring shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets, documented receipts, and allocated resources to maximize productivity, profitability, and efficiency.
Josh's Organic GardenFort Lauderdale, FL
Financial Treasurer, FOH Manager, Executive Asst
12.2009 - 01.2014
Job overview
- Facilitated training & onboarding for incoming team staff in cash register operation, stock procedures, and customer services.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Assisted Executive with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Performed cash handling activities and secured nightly bank deposits.
- Managed and maintained financial systems to monitor, assess, and recommend systems changes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Demonstrated leadership by keeping up with cleanliness, organization, and delegating roles to employees.
- Coordinated meeting and work schedules for department staff and executive.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Josh's Organic GardenFort Lauderdale, FL
Head Cashier Supervisor
12.2009 - 01.2014
Job overview
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, resolve disputes, and offered product advice.
Education
McFatter Technical CenterDavie, FL
High School Diploma
08.2010 - 05.2014
University Overview
- First Aid, CPR, & Epi-Pen Trained
- Received Multiple Awards for Grammar, Writing, & Spelling
- Received Awards for Typing Speed & Accuracy
McFatter Technical CenterDavie
Associate of Computer Science from Computer Networking
08.2010 - 05.2014
University Overview
- Received vocational training in Computer Technology, C++, and Server Management.
- Received training in Microsoft Office: Excel, Word, Calendar
Broward CollegeDavie, FL
College Credits from General Studies
05.2013 - 05.2014
University Overview
- Completed College Credits for General Studies
Certification
Vocational Training in Early Childhood Education
Hobbies
Outside of working hours, I love working on different creative projects. I love working with wood, resin, and most recently am interested in stained glass. I have recently paused on song-writing and my creative writing projects in order to work more with my hands during my down-time. I have recently moved into an apartment after tending to a garden filled with flowers, roses, vegetables, and fruits all my life.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager & Executive Assistant
Van Waardenburg Portfolio
01.2019 - 01.2023
Assistant Manager
Nektar Juice Bar
11.2014 - 08.2015
Broward College
College Credits from General Studies
05.2013 - 05.2014
McFatter Technical Center
High School Diploma
08.2010 - 05.2014
McFatter Technical Center
Associate of Computer Science from Computer Networking
08.2010 - 05.2014
Financial Treasurer, FOH Manager, Executive Asst
Josh's Organic Garden
12.2009 - 01.2014
Head Cashier Supervisor
Josh's Organic Garden
12.2009 - 01.2014
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