Dynamic and reliable professional with extensive experience at Bank of Cabo Verde, excelling in financial management and customer service. Proven ability to enhance client satisfaction through effective teamwork and problem-solving. Adept at analyzing credit requests and ensuring compliance, contributing to streamlined operations and improved service delivery.
The role involves participating in the daily opening and closing of the service vault and controlling access to the reserve vault, ensuring only authorized individuals can enter and that work done aligns with the authorization.
The role involves managing medical and medication assistance, including processing payments, issuing health credentials, and handling reimbursements. It also includes assessing staff pension eligibility, managing housing credit requests, and overseeing insurance payments. The position supports social benefits, prepares earnings declarations, manages employee travel allowances, and contributes to the BCV social statement and policy updates.
The activities performed include coordinating operational activities, validating account openings, processing title control, supporting credit decisions, budgeting, and overseeing teller operations. Additionally, responsibilities included promoting cross-selling and client retention, ensuring service quality, managing customer service interactions, and communicating with local and international clients to enhance satisfaction and performance.
The role involves managing cash, processing deposits, buying/selling foreign currency, confirming signatures, and performing daily cash operations. It includes preparing reports, analyzing data, opening accounts, issuing checks, handling credit requests, and ensuring compliance with standards. The position also supports client inquiries, promotes sales, and ensures the efficient operation of the branch.
The role involved providing information to voters, managing the team and equipment, preparing weekly reports, and verifying voters’ identities.
Financial Analysis and Reporting
Risk Management and Compliance
Credit Analysis and Lending
Treasury and Cash Management
Banking Software and Digital Banking
Banking Operations
Teamwork and Collaboration
Problem-Solving Skills
Customer Service and Relationship Management
Communication and Negotiation
Ethical and Professional Integrity
Adaptability and Resilience
International Financial Reporting Standards (IFRS 9)
International Financial Reporting Standards (IFRS 9)
Credit Risk & Cash Flow Analysis
Writing Techniques
Microsoft Project 2016
Specialization Course for Project Management
Operational Risk Management
Training in Excel Level III
SME Financing From Business Plan To Credit Assessment, Decision & Management
Bank Account