Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelo Bridgett

Miami,FL

Summary

Candidate who is organized and dependable and who can manage various priorities while maintaining a pleasant attitude. Willingness to take on additional duties in order to attain team goals. Results-oriented professional committed to providing great customer service. To maximize customer satisfaction, successfully addresses complaints and resolves conflicts. Provides extensive experience in customer relations and communication. Well-qualified financial systems leader with a track record of managing internal accounting processes, increasing controls, and strengthening systems for peak performance. Capable of establishing and leading strong teams to manage high-volume operations with consistency, accuracy, and full regulatory compliance.

Overview

14
14
years of professional experience

Work History

Resident Concierge

The Miami Beach EDITION
Miami Beach, FL
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.

General Accountant

The Miami Beach EDITION
Miami Beach, FL
05.2022 - Current
  • Contacted customers to immediately find resolutions for escalated issues.
  • Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
  • Maintained records by imaging invoices, debits, and credits.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
  • Posted customer payments by recording checks, cash and credit card transactions.
  • Used [Software] to generate financial statements and reports.

Hotel Security Officer

The Miami Beach EDITION
Miami Beach, FL
10.2014 - 05.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.

Parks and Recreation Employee

Miami-Dade Parks, Recreation And Open Spaces
Miami, FL
06.2009 - 12.2014
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept athletic and
    games equipment and facilities organized and maintained.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Trained staff members on conducting events and following safety procedures.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Education

MBA - Finance

ST. Thomas University
Miami Gardens, FL
05.2022

Bachelor of Arts - Business Studies

ST. Thomas University
Miami Gardens, FL
08.2020

Skills

  • Hospitality Service Expertise
  • Conflict Resolution
  • Billing and Payment Processing
  • Contract Reviewing
  • Data Entry and Management
  • Aging Reports Analysis
  • Billing Dispute Resolution
  • Information Gathering and Analysis
  • Data Communications
  • Invoicing Proficiency
  • Microsoft Office
  • General Ledger
  • Complex Problem-Solving
  • Financial Compliance
  • Time Management

Timeline

General Accountant

The Miami Beach EDITION
05.2022 - Current

Hotel Security Officer

The Miami Beach EDITION
10.2014 - 05.2022

Parks and Recreation Employee

Miami-Dade Parks, Recreation And Open Spaces
06.2009 - 12.2014

Resident Concierge

The Miami Beach EDITION

MBA - Finance

ST. Thomas University

Bachelor of Arts - Business Studies

ST. Thomas University
Angelo Bridgett