Experienced with aircraft ground handling and support equipment operations. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
15
15
years of professional experience
Work History
Ramp Agent / Lead Ramp Agent
Worldwide Flight Services
01.2019 - Current
Lead Ramp Agent 2021- Present
Directed personnel to properly stage equipment and execute safe and accurate loading and unloading cargo. 777/ 747/ MD11
Ensuring adequate procedures and protocols are being met and followed, as well as maintaining compliance with LAWA codes and regulations.
Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
Boosted team morale by fostering a positive work environment and providing clear communication channels.
Provided one-on-one training to help individuals reach their full potential within the organization.
Caregiver
AAA TLC
06.2016 - 01.2019
Manage patient schedule and ensure all doctor's appointment are well kept and organized
Administer different types of medications following physician's instruction
Help patients complete prescribed therapy and daily exercise routine
Document patients behaviors and report abnormalities or new symptoms to supervisor
Remove all safety hazards and report issues to management and/or family
Perform light housekeeping duties and meal preparation
Cared for up to five different clients on a rotating schedule
Worked to improve and enhance patient lives through effective and compassionate care
Transported individuals to medical appointments and other errands
Maintained a clean, safe and well-organized patient environment
Manager
Cinemark Baldwin Hills and XD
06.2011 - 10.2016
Developed and implemented process and procedures to improve operational efficiency
Responsible for cash out, bank deposits, ordering supplies, inventory count, and creating work schedules
Developed, tracked, and reported key performance measurements for the unit
Successfully hired, trained, and manage staff
Managed staff of up to 50 employees
Communicated clear expectations and goals to each team member
Assigned work to team members based on company needs, personal strengths and job knowledge
Educated customers about the brand to incite excitement about the company's mission and values
Completed all daily tasks and special assignments with an efficient and quality-driven approach
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Youth Squad Member
Summer Night Lights
06.2010 - 08.2010
Reduced the percentage of gang violence occurring within the community
Act as a representation of the program in order to engage community members and encourage program participation
Conduct daily outreach that involves providing information on the SNL program in and around the surrounding community
Attend and participate fully in all program training, meeting and planning sessionDeveloped goals related to summer work performance and post SNL educational opportunities
Carried out the logistics of setting up, breaking down, and closing SNL program nightly
Programs covering Art, Sports, Workshops, Recreational Activities, and Food distribution