Overview
Work History
Education
Skills
Timeline
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Angelo Catani

Kissimmee,FL

Overview

34
34
years of professional experience

Work History

Resort VIP Driver

WDW Swan and Dolphin Resort Hotel
Lake Buena Vista, Florida
09.2014 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Bellstand Manager

WDW Swan and Dolphin Resort Hotel
Lake Buena Vista, Florida
06.1991 - 09.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

IT Help Desk Technician

CED Construction
01.2003 - 01.2005
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Streamlined help desk operations by implementing an effective ticket management system.

Education

Associate of Arts - Basic AA Degree

Valencia College
Orlando, FL
08-1987

Skills

  • Industry certifications MCSE and CCNA attained
  • Currently enrolled in Coursera for AWS Cloud Services Certification

Timeline

Resort VIP Driver

WDW Swan and Dolphin Resort Hotel
09.2014 - Current

IT Help Desk Technician

CED Construction
01.2003 - 01.2005

Bellstand Manager

WDW Swan and Dolphin Resort Hotel
06.1991 - 09.2014

Associate of Arts - Basic AA Degree

Valencia College

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Angelo Catani