Angelo Dalessandro

Served a tour in the Middle East, received commendations and served honorably. Exited in 2015 when my term of service ended.

In my current role as an Inside Sales/Account Manager, I manage key relationships with major clients such as Yamaha, Textron, Polaris, and Mercury Marine. These industry leaders in recreational vehicles and marine craft rely on my support to ensure their complex product needs are met with accuracy and reliability. I serve as a central point of contact, developing tailored solutions that align with their production timelines and long-term goals, while maintaining a focus on efficiency and responsiveness.

A core part of my responsibilities involves coordinating global logistics for imported rubber and plastic components, primarily sourced from partners across China and Southeast Asia. These parts are assembled at our facility in Broken Arrow, OK. before being delivered to customers throughout North America and Europe. I regularly work with international suppliers, customs agents, and freight carriers to ensure shipments arrive on time, navigating delays or complications as they arise. This role gives me daily experience in global supply chain management, trade compliance, and cost optimization.

In addition to logistics, I actively oversee all aspects of account management, building on my previous experience to anticipate client needs and resolve issues quickly. I collaborate with internal teams: quality, production, and purchasing, to address technical challenges, improve delivery schedules, and enhance service levels. Whether launching a new project or working through unexpected disruptions, I position myself as a problem-solver and a trusted partner to my clients, consistently driving value and strengthening relationships.

As the lead Technical Sales associate/Account Manager for the Industrial Manufacturing Department, I led a global portfolio of clients in high-level industries including aerospace, energy, and advanced manufacturing. Reporting to the Divisional Segment Manager, I directed sales operations for a specialized line of safety rupture discs—precision-engineered components used to relieve overpressure in gas and liquid systems. Our products were deployed in diverse applications ranging from oil refineries to lunar landers, and I managed major accounts such as SpaceX, Tesla, Northrop Grumman, Boeing, Halliburton, Dow, and NASA.

My responsibilities spanned the full sales lifecycle, including purchasing coordination, pricing strategy, financial oversight, and new business development. I handled quoting, order processing, and end-to-end customer support, ensuring seamless execution from initial inquiry through final delivery. I collaborated closely with engineering, finance, quality, and manufacturing teams to create technical drawings for customer approval, supported product customization, and resolved product issues—including handling RMAs and field failures. My ability to navigate complex technical and commercial challenges helped build and maintain strong, trusted relationships with high-profile clients.

In addition to managing existing business, I assisted in strategic planning to expand our market reach. I helped spearhead product development initiatives aimed at new sectors, including EV battery systems, and regularly participated in design consultations with customers to support new engineering concepts. I also held pricing authority, crafting custom price structures that supported long-term business goals while aligning with customer value. My work contributed to measurable growth across targeted sectors and reinforced the company’s reputation for reliability, technical leadership, and innovation.

As an Inside Sales Associate, I managed a wide range of responsibilities including sales quotations, pricing oversight, financial coordination, and invoicing for our largest client, Tyson Foods. I served as a key point of contact for customer inquiries related to shipping updates and estimated arrival times, ensuring timely and accurate communication. One of my most impactful contributions in this role was the creation of a centralized order status inbox, which I solely managed. By directing non-sales-related inquiries to this dedicated channel, I significantly improved response times, reduced internal disruptions, and streamlined communication—especially during this period of global supply chain instability.

In addition to shipment tracking and customer communication, I handled order quoting and placement while maintaining our pricing databases to ensure accuracy and competitiveness. I regularly evaluated product costs and market trends to make timely pricing adjustments that supported both profitability and customer retention. My knowledge of inventory flow and finance allowed me to make data-informed decisions that contributed to overall operational efficiency and customer satisfaction.

I was also a subject matter expert in our CRM platforms—Sage and NAV—and was relied upon to train team members and optimize internal processes through these systems. My ability to leverage software tools effectively played a key role in streamlining our business loop from sales through fulfillment. Known for my ability to juggle multiple priorities without sacrificing quality, I consistently delivered excellent customer service and demonstrated a strong commitment to supporting the team and enhancing the customer experience. My contributions were regularly recognized by both peers and clients for improving outcomes and driving reliability.