Angelo De Pompa
Germantown,MD
Summary
Dynamic professional with a proven track record at Under Armour, enhancing team productivity and customer satisfaction. Expert in disaster recovery planning and project management, with a knack for fostering client relationships and streamlining processes. Achieved significant operational efficiencies, leading to increased sales and a loyal customer base through exceptional leadership and technical acumen.
Overview
25
25
years of professional experience
Work History
Footwear Team Lead
Under Armour
06.2023 - Current
- Pitchedin occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
- Fostered a team culture that prioritized camaraderie, cooperation, and mutual respect among employees in the footwear department.
- Conducted employee performance evaluations to identify strengths, areas of improvement, and opportunities for advancement within the company.
- Ensured consistent productivity in collaborative environments focusing on footwear sales.
Basketball Coach
Tru2form
12.2023 - Current
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Reviewed skill sets and designated positions to leverage strengths.
Freight Team Associate
Under Armour
05.2023 - Current
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
- Scanned items on arrival and departure to create accurate tracking records.
- Complied with company and legal requirements to maintain safe working environment.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
- Determined and performed appropriate adjustments of authorized stock levels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
Geek Squad Agent
Best Buy
10.2004 - 09.2020
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Updated stakeholders on key milestones for projects.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Saved considerable costs by renegotiating outsourcing contracts.
- Supported clients with business analysis, documentation and data modeling.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Developed strategic component development plans to support future projects.
- Developed virtual teams with focus on trust development and extreme programming.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Handled 15 calls per day to address customer inquiries and concerns
- Improved operations through consistent hard work and dedication
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Maintained excellent attendance record, consistently arriving to work on time
Assistant Manager
Footaction USA
01.2000 - 10.2004
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Planned team-building exercises to increase employee performance and job satisfaction
Education
High School Diploma -
Hollywood Christain
Hollywood, FL01.1996
Skills
- Project Management
- Enterprise Network Hardware / Software
- Data Warehousing
- User support
- Knowledgeable in repair and troubleshooting network and home theater equipment
- Network Development / Operations
- Client Relationships
- Processes and procedures
- Loss prevention 4 yrs
- Sales over 15 years
- Bilingual
- Sales floor / merchandising
- Back of house merchandising
- Inventory
- Management experience
Accomplishments
- Supervised team of 20 staff members.
- Promoted from teammate to lead
- Promoted from helper to install lead
- Promoted from teammate to Management
Languages
Spanish
Native or Bilingual
Timeline
Basketball Coach
Tru2form
12.2023 - Current
Footwear Team Lead
Under Armour
06.2023 - Current
Freight Team Associate
Under Armour
05.2023 - Current
Geek Squad Agent
Best Buy
10.2004 - 09.2020
Assistant Manager
Footaction USA
01.2000 - 10.2004
High School Diploma -
Hollywood Christain