Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelo Donovan

Omaha,NE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Route Delivery Driver

Meyers Logistics
12.2022 - Current
  • Processed payments, made change, and provided receipts.
  • Logged mileage, stops, orders and carton counts for each route.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Completed daily pre- and post-trip vehicle inspections.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Received, counted and inspected inventory for delivery.
  • Inspected and loaded delivery trucks and picked up customer returns.

Route Manager

Cort Furniture Rental
01.2021 - 12.2022
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.

Customer Service Representative

Hilton Garden Inn Hotel
03.2019 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Forklift Operator

Cross Country Freight Solutions
01.2017 - 03.2019
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Inventory Specialist

Seaboard Triumph Foods
Sioux City, IA
09.2015 - 02.2017
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

Education

Certificate - Welding

Western Iowa Tech Community College
Sioux City, IA
12.2016

High School Diploma -

Omaha Burke High School
Omaha, NE
05.2015

Skills

  • Effective Customer Communication
  • Customer Order Fulfillment
  • Company Guidelines
  • Extensive Mechanical Knowledge
  • Employee Training
  • Managing Employee Relations
  • Administration and Reporting
  • Customer Consulting
  • Office Equipment Proficiency
  • Material Handling
  • OSHA Regulations
  • Critical Thinking
  • Maintaining Safety Standards
  • Resolving Operational Issues
  • Payment Collection
  • Class Encouragement
  • Detailed Instruction
  • Structural Fittings

Timeline

Route Delivery Driver

Meyers Logistics
12.2022 - Current

Route Manager

Cort Furniture Rental
01.2021 - 12.2022

Customer Service Representative

Hilton Garden Inn Hotel
03.2019 - 01.2021

Forklift Operator

Cross Country Freight Solutions
01.2017 - 03.2019

Inventory Specialist

Seaboard Triumph Foods
09.2015 - 02.2017

Certificate - Welding

Western Iowa Tech Community College

High School Diploma -

Omaha Burke High School

Similar Profiles

CREATE PROFILE
Angelo Donovan