Angelo Dragos
Chicago,IL
Summary
Knowledgeable Guest Service Representative experienced in busy airport settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Service Expert
Smashburger
09.2022 - 10.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Associate
McDonald's, O'Hare Airport
09.2020 - 09.2022
- Increased the efficiency of the ordering process and waiting time by 20% by memorizing the entire menu.
- Identified and resolve complaints against food quality, quantity, services, and pricing.
- Responded to customer demands with developed teamwork and effective communication skills in a fast-paced operation.
- Delivered prompt, friendly customer service.
- Help improve overall McDVoice survey results from satisfied to very satisfied.
Passenger Service Assistant
Prospect Airport Services, O'Hare Airport
02.2019 - 07.2019
- Assisted up to 24 passengers and unattended minors from American Airlines and Spirit daily.
- Provided service through connecting flights, rebooking, and baggage claim while maintaining satisfaction rate.
- Directed passengers to the bus shuttles inside the airport to get connected to their next terminal.
- Escorted handicapped passengers from terminal to aircraft.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
William Howard Taft High School
Chicago, Illinois06.2021
Graduated - Cybersecurity
Techtorial Academy
Des Plaines, IL04.2023
Associate's Degree - Business
Wilbur Wright College
Chicago, Illinois2024
Skills
- Customer service assistance
- Versatile and adaptable to changing environments
- Collaboration with team members
- Cashiering and working directly with the customer
- Flexibility with scheduling and evolving work demands
- Training and instruction with team members
- Fast learner
Languages
Romanian
Native or Bilingual
Timeline
Guest Service Expert
Smashburger
09.2022 - 10.2023
Associate
McDonald's, O'Hare Airport
09.2020 - 09.2022
Passenger Service Assistant
Prospect Airport Services, O'Hare Airport
02.2019 - 07.2019
High School Diploma -
William Howard Taft High School
Graduated - Cybersecurity
Techtorial Academy
Associate's Degree - Business
Wilbur Wright College