Detail-oriented IT Professional with a Bachelor of Science in Information Technology (Cum Laude) and hands-on experience in desktop support and web development. Developed and deployed a Kotlin-based Android fitness application, enhancing user engagement through user-friendly web applications. Collaborated with cross-functional teams to achieve project goals while demonstrating proficiency in Java, Python, SQL, and cloud technologies.
Work History
Web Developer/Desktop Support Technician
3 Years
Fabullyss Beauty | 01.2018 - 01.2021
Developed responsive web applications using HTML, CSS, and JavaScript to enhance user experience.
Optimized website performance through code review and debugging, ensuring faster load times.
Collaborated with design team to implement UI/UX improvements that increased customer engagement.
Integrated e-commerce functionality into existing platforms to streamline online sales processes.
Conducted regular website audits to identify areas for improvement and implemented strategic enhancements.
Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Enhanced user experience by implementing responsive web design and optimizing website performance.
Volunteer Web Developer
5 Years
Redemption Church | 01.2012 - 01.2017
Developed and maintained the organization's website and troubleshoot software issues supporting day-to-day digital operations.
Worked with leadership to gather requirements, implement new digital features, and document technical solutions.
Web Developer Intern
1 Year
Roseville High School | 01.2016 - 01.2017
Supported website development and technical projects while gaining practical experience with the Software Development Life Cycle.
Redesigned the school website, improving page load speeds by 15%, and gained hands-on hardware experience building computers and working with Arduino boards.
Participated in agile development meetings, contributing insights to sprint planning and retrospective discussions.
Wrote custom HTML and JavaScript for existing websites.
Education
Bachelor of Science - Information Technology
University of Phoenix | Phoenix | 11-2025
Cum Laude
Dean's List Fall 2024 - Fall 2025
3.73 GPA
Bachelor of Science - Information Technology
University of North Texas | Denton, TX | 01-2026
Skills
Programming: Kotlin
Java
Python
SQL
C++
JavaScript
HTML
CSS
Visual Basic
Android development
Platforms & Tools: AWS
Salesforce
WordPress
Microsoft 365
Google Workspace/Drive
Adobe Photoshop
Technical Support
Agile methodologies
Front-end development
User interface design
Databases
Debugging code
User support
Issue resolution
Web Application Management
Objective
Information Technology graduate with hands-on experience in technical troubleshooting, software development, and website administration seeking an entry-level IT Support Specialist position. Eager to apply strong problem-solving, customer service, and technical skills to deliver reliable user support.
Languages
English
Full Professional
Personal Information
Title: IT PROFESSIONAL | SOFTWARE & TECHNICAL SUPPORT