Angelo Frammartino
Cuyahoga Falls,Ohio
Summary
Results-driven Cybersecurity Engineer with 3+ years of experience in incident response, vulnerability management, and security operations across multi-state enterprise environments. Currently serving as regional IT security representative for 4 offices, with a proven track record of improving security posture from 50% to 85%. Expertise in SIEM monitoring, malware analysis, and privileged access management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Engineer
EIDE BAILLY LLP
06.2023 - Current
- Leveraging ServiceNow to manage and communicate with users regarding incidents and requests.
- Serving as the primary local IT & EUC representative for the Great Lakes region that encompasses 4 offices between Ohio & Illinois.
- Responsible for deploying and provisioning and decommissioning laptops for new hire and terminations.
- Ensures vulnerability remediation & patch management for laptops & network devices within my region to ensure they stay up to date with security updates.
- Manage and maintain AD objects to ensure seamless onboarding, access control, and an updated inventory.
- Utilizing BeyondTrust Bomgar for remote support to jump clients and resolving user software issues.
- Serving as the singular local IT representative for the Great Lakes Region, providing IT services and support across 4 offices in 2 states.
- Using Delinea Secret Server to secure and manage privileged access, ensuring the protection of critical systems and sensitive information through robust privileged access management practices.
- Using Delinea Connection Manager to securely manage and monitor remote sessions, enhancing security and efficiency of remote access of critical systems.
IT Support Specialist
APPLE GROWTH PARTNERS
01.2022 - 06.2024
- Acting as cybersecurity administrator, this involved monitoring Microsoft Defender SIEM, responding to alerts, malware remediation, malware analysis, root cause analysis and executive documentation.
- Worked with KnowBe4 for continued cybersecurity awareness and training programs.
- Used FreshService to respond to incoming tickets that are submitted to the helpdesk.
- Worked within a small team to make sure the day-to-day applications are working properly, and the end users can work efficiently without issue.
- Deployed, provisioned, updated and maintained user laptops for anyone at the firm.
IT Support Desk (Internship)
CRUM AND FORSTER PET INSURANCE
03.2021 - 11.2021
- Responded to ServiceNow tickets, ensuring clear and effective communication with end users.
- Collaborated with team of 8 and cross-departmental staff to resolve technical issues.
- Worked within Active Directory on Prem, managing objects and assisting users with account access.
- Diagnosed and troubleshot technical errors, providing timely and appropriate resolutions.
- Set up, maintained, and decommissioned desk hardware for office users.
College of Business, Lab Assistant
THE UNIVERSITY OF AKRON
08.2018 - 06.2021
- Work independently and collaboratively as part of a 7-member lab assistant team supporting five labs throughout the building.
- Maintain up-to-date computer systems by implementing the latest security updates and best practices.
- Diagnose and resolve PC issues, selecting and applying the most effective solutions.
Education
Bachelor of Science - Computer Information Systems & Cybersecurity
The University of Akron
Akron, OH12.2023
High School - General Studies
Woodridge High School
Peninsula, OH05.2018
Skills
- Incident response
- Malware analysis
- Vulnerability Analysis
- Social Engineering Mitigation
- Intrusion Detection
- Risk Management / Analysis
- Identity Access Management
- Microsoft 365 Environment skills
- Intune Autopilot & Endpoint Manager
- Intune Mobile Device Management
- OnPrem and Cloud Active Directory
- Enterprise Office 365 Support
- Enterprise OneDrive Support
- Enterprise Teams Support
- Defender XDR Portal & SIEM
- Remote support (Bomgar & LogMein)
- Hardware Support
- Software Support
- Incident management
- Virtualization technologies
- Troubleshooting and Diagnostics
- Teamwork and collaboration
Certification
- ISC2 System Security Certified Practitioner (SSCP) October 2024 – 2027
- CompTIA SecurityX (Formerly CASP+) June 2024 - 2027
- CompTIA Cybersecurity Analyst+ Certification (CySA+) May 2025 - 2030
- CompTIA Security+ Certification May 2024 - 2030
- CompTIA PenTest+ Certification May 2025 – 2028
Timeline
Support Engineer
EIDE BAILLY LLP
06.2023 - Current
IT Support Specialist
APPLE GROWTH PARTNERS
01.2022 - 06.2024
IT Support Desk (Internship)
CRUM AND FORSTER PET INSURANCE
03.2021 - 11.2021
College of Business, Lab Assistant
THE UNIVERSITY OF AKRON
08.2018 - 06.2021
Bachelor of Science - Computer Information Systems & Cybersecurity
The University of Akron
High School - General Studies
Woodridge High School