ANGELO FREEL
Hawthorne,CA
Summary
Dynamic hospitality professional with extensive experience in fast-paced restaurant environments, dedicated to delivering exceptional customer service. Recognized for outstanding communication skills and strong multitasking abilities, consistently providing prompt, friendly, and accurate service. Maintains a positive attitude while excelling under pressure and fostering a collaborative team atmosphere. Passionate about enhancing guest experiences and contributing to team success in every interaction.
Overview
10
10
years of professional experience
Work History
Supervisor
Adidas
05.2024 - Current
- Supervised daily processes to guarantee adherence to quality protocols and improve operational efficiency.
- Developed and implemented training programs to enhance team proficiency in product handling and customer service.
- Analyzed existing workflows and introduced modifications that increased efficiency and decreased turnaround time.
- Implemented systematic inventory control measures to achieve optimal stock levels and enhance accuracy in records.
- Managed scheduling and staffing operations to ensure efficient service during high-demand times.
- Mediated disputes among team members effectively, ensuring a supportive environment that enhances overall productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Bar Supervisor
Greenleaf Bar and Restaurant
05.2023 - 10.2025
- Managed efficient bar and table service operations, ensuring customer satisfaction in a dynamic atmosphere.
- Managed beverage preparation and service operations, ensuring compliance with quality standards and prompt delivery.
- Facilitated a welcoming dining experience by managing guest interactions and table assignments effectively.
- Oversaw point-of-sale operations, handling cash and credit card transactions efficiently.
- Implemented and maintained standards for cleanliness and organization in bar and dining area.
- Conducted regular audits to verify compliance with safety, sanitation, and alcohol service standards.
- Oversaw bartending staff, ensuring adherence to service excellence and fostering a positive customer experience.
- Designed and executed training programs aimed at enhancing skills and efficiency of new bartenders to support operational excellence.
- Analyzed inventory data and performed stock assessments to ensure efficient management and minimize waste.
- Streamlined beverage preparation to support increased speed and efficiency during high-demand periods.
- Developed creative cocktail menus featuring seasonal ingredients to engage and appeal to a wide range of customers.
- Elevated customer satisfaction by overseeing staff performance and swiftly addressing guest inquiries.
- Oversaw planning and execution of private events, focusing on client engagement to create outstanding and tailored experiences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Server /Bartender
The Cheesecake Factory
07.2018 - 05.2021
- Ensured engaging and professional interactions with clients, contributing to a welcoming service environment.
- Accurately relayed food and beverage orders to kitchen and bar staff
- Provided accurate information on menu selections and daily specials to support informed dining choices.
- Ensured food accuracy and timely delivery to guests
- Managed resolution of guest issues to enhance overall satisfaction.
- Monitored and enforced safety and sanitation guidelines to promote workplace health standards.
- Compiled itemized invoices and managed guest transactions to ensure efficient financial operations.
- Supported colleagues in executing tasks to maintain seamless service operations.
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Monitored inventory levels and executed supply orders to ensure consistent availability of materials for operational needs.
- Instructed new employees on effective bartending practices and established customer service protocols to ensure high-quality service.
- Monitored and maintained cleanliness of bar area to comply with health and safety regulations.
- Analyzed customer preferences and effectively upsold menu items, contributing to overall revenue growth and profitability.
Server / Hostess
Hopdoddy Burger Bar
08.2015 - 07.2018
- Ensured guest satisfaction through attentive greetings and professional seating arrangements.
- Managed multiple tables efficiently, ensuring prompt service and guest satisfaction in a bustling restaurant.
- Provided informed recommendations by staying updated on menu offerings and daily specials.
- Resolved customer issues promptly to ensure guest satisfaction
- Followed safety and sanitation standards
- Supported team members to maintain efficient service flow
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional customer service in fast-paced dining environment.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA01-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Teamwork
- Employee training
- Time management abilities
- Idea development and brainstorming
Timeline
Supervisor
Adidas
05.2024 - Current
Bar Supervisor
Greenleaf Bar and Restaurant
05.2023 - 10.2025
Server /Bartender
The Cheesecake Factory
07.2018 - 05.2021
Server / Hostess
Hopdoddy Burger Bar
08.2015 - 07.2018
High School Diploma -
Hawthorne High School