Angelo Gonzalez
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Door Man
Hoffman Management
06.2024 - Current
- Greeted residents and guests, ensuring a welcoming atmosphere and excellent customer service for over 30 units.
- Managed entry access, verifying identities and maintaining security protocols for safety.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Assisted with package delivery, organizing items efficiently for resident retrieval.
- Supervised deliveries and ensured that goods were stored securely until collected by authorized staff members.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
Sales Associate
Lowes Home Improvement Warehouse
04.2022 - 06.2024
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated forklifts for out-of-reach merchandise and re-stocking
- Provided front-end cashier assistance and use of POS system
- Managed inventory levels, ensuring stock availability and organized displays for optimal customer engagement.
- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
Courier
Amazon
01.2020 - 04.2022
- Greeted recipients, delivered packages/parcels and acquired proper signatures for all deliveries, all while ensuring timely arrival and customer satisfaction.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Navigated complex routes using GPS technology to optimize delivery times.
- Monitored vehicle maintenance schedules, ensuring compliance with operational standards.
- Implemented safety protocols to reduce incidents during transportation activities.
- Operated forklifts to move large pallets across warehouses and facilities.
- Trained new couriers on best practices for safe driving and package handling.
Head Sales Associate
Jay and Lloyd's Kosher Deli & Restaurant
01.2011 - 04.2019
- Responsible for preparation and delivery of phone and in-store orders.
- Maintained a clean and tidy food handling workspace.
- Responsible for handling cash and credit card transactions at register.
- Recruited, hired and trained new hires to optimize profitability.
- Developed and implemented customer engagement strategies to enhance dining experience and increase repeat business.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Fostered relationships with local suppliers to ensure quality ingredients while negotiating favorable contract terms.
- Coordinated staff schedules to maximize coverage during peak hours, resulting in improved service efficiency.
Office Intern for Pediatrics
SUNY Downstate Medical Center
08.2008 - 11.2010
- Made deliveries of vital and essential documents for doctors
- Assisted in patient data management using electronic health record systems.
- Supported clinical staff in coordinating patient appointments and follow-up procedures.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Certificate for Career and Workforce Training - Young Adult Internship Program (YAIP)
Chinese-American Planning Council
Brooklyn, NY11.2011
Certificate - Security Guard Training
Star Security Training
Brooklyn, NY12.2012
GED -
Rachel Carson High School of Coastal Studies
Brooklyn, NY05.2008
Skills
- Strong customer service
- Problem-solving skills
- Analytical thinker
- Multi Tasker
- Organization
- Team leadership
- Quickly acclimating to diverse situations
Timeline
Door Man
Hoffman Management
06.2024 - Current
Sales Associate
Lowes Home Improvement Warehouse
04.2022 - 06.2024
Courier
Amazon
01.2020 - 04.2022
Head Sales Associate
Jay and Lloyd's Kosher Deli & Restaurant
01.2011 - 04.2019
Office Intern for Pediatrics
SUNY Downstate Medical Center
08.2008 - 11.2010
Certificate for Career and Workforce Training - Young Adult Internship Program (YAIP)
Chinese-American Planning Council
Certificate - Security Guard Training
Star Security Training
GED -
Rachel Carson High School of Coastal Studies