Angelo Hicks
Waldorf,US
Summary
Customer Service oriented, Hard working and Dependable Management Human Resource/Hiring and Discharging. Professional appearance, strong oral and written communication Good computer skills and willing to learn more Highly motivated, strong work ethic; able to work independently and manage multiple tasks Exceptional Customer Service Skills Considerable work experience in the Big K-Mart Corporation and Ames Department Stores as an Assistant Manager Considerable work experience in Jo-Ann Fabric and Crafts as Store Manager - Register trained Service desk operations Opening and Closing of store Excellent cash handling skills Excellent managerial skills in payroll and overall expenses
Overview
25
25
years of professional experience
Work History
STORE MANAGER
Joann Fabrics & Crafts
12.2002 - 08.2023
- Ensuring Planograms are correctly set, complete, and up to date
- All supervised areas are maintenance daily
- Hiring responsibilities
- Controlling Payroll and Expenses
- Ensuring all safe, register, and deposit funds are accurate
- Freight worked to sales floor on a daily basis
- Associate yearly reviews
- Stockroom productivity and maintenance
- Price changes
- Manufactory Recalls
- Ad set and signing.
HARDLINES ASSISTANT MANAGER
Ames Department Stores
06.2000 - 09.2002
- Ensuring planograms and guidelines are correctly set, completed and up to date
- Freight worked to sales floor on a daily basis
- All areas are recovered daily
- Associate yearly reviews
- Ad set and signing
- Associate schedules
- Manufactory Recalls
- Stock room productivity and maintenance
- Price changes, mark-ups and mark-downs.
HARDLINES ASSISTANT STORE MANAGER
K- Mart Stores
06.1999 - 06.2000
- Ensuring layouts are correctly set, complete, and up to date
- All supervised areas are maintenance daily
- Associate yearly reviews
- Stockroom productivity and maintenance
- Price changes
- Food and Dairy orders for the Pantry Department
- Manufactory Recalls
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Implemented and developed operational standards, policies and procedures
- Trained and managed a team of 15+ associates in customer service, product knowledge, and sales techniques
- Created training plans for associates on product features, services, promotions, loyalty programs
- Identified staffing needs and recruited candidates for open positions based on qualifications and experience level.
ASSISTANT STORE MANAGER, SOFTLINES
K-Mart Stores
04.1999 - 06.1999
- Pricing, mark-ups, mark-downs
- Security tags on merchandise
- Associate schedules and reviews
- Ad, set and signing
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Built employee knowledge with training and mentoring
- Assisted with training staff on all internal operational functions
- Provided training to new employees on company policies and procedures
- Assisted in recruiting process, hiring and retaining top talent
- Ensured compliance with all store policies and procedures
- Organized team meetings, trainings and provided feedback on performance
- Resolved customer complaints efficiently while maintaining excellent customer service.
MANAGEMENT PROGRAM
K-Mart Stores
10.1998 - 04.1999
Education
CERTIFICATION IN GENERAL OFFICE PROCEDURES -
Norfolk Business College
Norfolk, VA06.1981
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Cradock High School
Portsmouth, VA06.1980
CERTIFICATION IN NURSES AIDE COURSE -
Camelot Hall (Hospital)
Virginia Beach, VA02.1980
Skills
- Maximizing Profitability
- Shift Checklists
- Accurate Cash Handling
- Customer Service
- Staff Training
- Payroll Administration and Timekeeping
- Leadership
- Records Organization and Management
- Recruiting and Hiring
- MS Office Proficiency
- Policies and Procedures
Timeline
STORE MANAGER
Joann Fabrics & Crafts
12.2002 - 08.2023
HARDLINES ASSISTANT MANAGER
Ames Department Stores
06.2000 - 09.2002
HARDLINES ASSISTANT STORE MANAGER
K- Mart Stores
06.1999 - 06.2000
ASSISTANT STORE MANAGER, SOFTLINES
K-Mart Stores
04.1999 - 06.1999
MANAGEMENT PROGRAM
K-Mart Stores
10.1998 - 04.1999
CERTIFICATION IN GENERAL OFFICE PROCEDURES -
Norfolk Business College
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Cradock High School
CERTIFICATION IN NURSES AIDE COURSE -
Camelot Hall (Hospital)