Angelo Hornung
Montpelier,OH
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
IT Technician
Current Office Solutions
01.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured and tested new software and hardware.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Tested new software and hardware prior to deployment.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installed and configured operating systems and applications.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Technician
Partees Flooring
03.2015 - 01.2019
- Configured and tested new software and hardware.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Tested new software and hardware prior to deployment.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored system performance to identify potential issues.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Education
Associate of Science - Network And System Administration
Northwest State Community College
Archbold, OH06.2018
GED -
North Central Local
Pioneer, OH05.1999
Skills
- Virtualization Technologies
- User Training
- IT Asset Management
- Data Retention
- Help Desk Management
- Software configuration
- Remote Support
- Computer Diagnostics
- Network Maintenance
- Microsoft Windows and Office
- Operating system management
- Organizational Skills
- Employee Computer Support
Timeline
IT Technician
Current Office Solutions
01.2019 - Current
IT Technician
Partees Flooring
03.2015 - 01.2019
Associate of Science - Network And System Administration
Northwest State Community College
GED -
North Central Local