Angelo Kline
Pago Pago
Summary
Dedicated Cybersecurity Specialist with extensive experience in managing the complete lifecycle of PCs, encompassing setup, configuration, maintenance, and secure decommissioning. As an expert in defending sensitive data against emerging cyber threats, committed to upholding the highest standards of data integrity and security. Expertise includes not only robust technical skills but also a comprehensive understanding of cybersecurity principles and practices. Known for organizational skills and dependability, effectively manages multiple projects while maintaining a positive, results-oriented attitude. A proactive approach to cybersecurity keeps up with the latest trends and technologies in the field. Eager to embrace additional responsibilities, focused on enhancing organizational cybersecurity frameworks and contributing significantly to team goals through vigilant and strategic security measures.
Overview
22
22
years of professional experience
Work History
IT Technician
American Samoa Government
09.2022 - Current
- Corrected connectivity faults to restore user access to local networks, cloud-based storage, public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Implemented internal quality standards to secure electronic record integrity.
- Maintained office PCs, networks, and mobile devices.
- Recovered critical information from data backups to restore functionality.
- Linked computers to networks and peripheral equipment.
- Followed detailed operational processes and procedures to appropriately analyze, escalate, and assist in remediation of information security incidents.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Monitored systems in operation and quickly troubleshooted errors.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Configure systems according to prescribed software and hardware frameworks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recommended new and replacement hardware and software purchases.
- Served as backup for staff members, responding to system failures and maintenance emergencies.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
- Set up and maintained user accounts and client access.
- Refurbish PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and plotters.
- Responded to customer inquiries and provided technical assistance.
- Diagnose and troubleshoot hardware, software, and network issues.
- Researched and identified solutions to technical problems.
- Configure hardware, devices, and software to set up workstations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
- Installed, configured, and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Managed system-wide operating system and software deployments as well as related software upgrade problems
Security Officer/Federal Officer
Army
01.2018 - 10.2019
- Keep environment secure by monitoring and setting building and equipment controls
- Uphold organization's stability and reputation by complying with legal requirements
- Respond to emergencies to provide necessary assistance to employees and customers
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Monitored CCTV cameras and alarm systems for security breaches
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
City Carrier Assistant
USPS
01.2017 - 06.2017
- Used a portable scanner to track certain parcels or pieces of mail
- Collected any outgoing mail on the route and returning it for sorting and delivery
- Received mail from the distribution center and organizing it into an efficient system
- Assisted customers along the route with their postal needs, including providing change of address forms or selling postage to customers requiring it.
Truck Driver
Swift Transportation
01.2016 - 04.2016
- Ensured that each delivery was dropped off within its scheduled time
- Interacted with company dispatchers to alert them of any issues or delays
- Inspected the vehicle daily to make sure all parts were properly functioning
- Maintained accurate driving records to meet federal regulations and laws.
House Manager
Kline Household
01.2006 - 01.2016
- Accepted and accomplished special assignments as chartered by employer
- Suggested action plans (when requested) to accomplish goals of employer
- Received at door, and telephone and refer as appropriate
- Knew and understood when out of your depth and arrange for consultation and advice when needed.
- Assisted in organizing and overseeing assignments to drive operational excellence
Security Guard
Port Administration Pago Pago
01.2004 - 01.2006
- Checked and authorized entrance and departure of employees, visitors, and other persons
- Ensured proper functioning of equipment by completing preventive maintenance requirements
- Triaged problems quickly and provided clear information, working under minimum supervision.
- Analyzed and produced course-of-action reports and escalated issues to management in typical crises.
- Responded quickly to emergency situations to assess and deflect issues
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Checked and verified photo identification prior to granting facility access
- Interacted assertively but non-confrontationally with personnel and general public
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed full building and grounds patrols to spot and investigate concerns
M1A1 Abrams Tank Crewman
US Army
01.2002 - 01.2003
- Effective decision-maker in high-pressure environments
- Matched operations with armor, artillery, and air support units
- Reviewed and edited correspondence prior to release and submission for signature
- Supervised and managed the administration of property records totaling more than $4 million.
Education
Bachelor of Science - IT With Concentration On Cybersecurity
Southern New Hampshire University
New Hampshire05.2024
ITSA - Information Technology
MY Computer Career
Raleigh NC08.2021
Skills
- TECHNOLOGY SUMMARY
- Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System
- Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors
- Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
- KEY SKILLS
- Install and implement wireless networks and various topologies
- Set up and configure computer hardware, software, systems, networks, printers, and scanners
- Virus and malware mitigation, cleaning infested computers, and implementation of encryption
- Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues
- Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications
- Managed Military-Grade equipment and property records totaling more than $4 Million
- Microsoft Office
- Risk Analysis Training
- Safety and Security
- Microsoft Excel
- Microsoft Outlook
- Crisis Intervention Training
- Database Query Software
- Hardware Installation
- Application Installations
- Network Maintenance
- Wireless Networking
- Data Retention
- Network Troubleshooting
- Remote Support
- IT Asset Management
- Information Security
- Database Management
- IT Documentation
- Network Security
- Technical Support
- Helpdesk Services
- Project Management
- Customer Service
- Operating System Management
- Server Maintenance
- Virtualization Technologies
- Problem Solving
- System Administration
- Software Configuration
- Preventive Maintenance
- Hardware Configuration
- System Upgrades
- IT Security Management
- System Backup
- Printers and Peripherals Installation
- Network Operating Systems
- Desktop and Laptop Installations
- Technical Writing
- Computer Troubleshooting
- Change Management
- Hardware and Software Installation
- Inventory Management
- Network Administration
- VoIP Applications
- Installation and Repair
- Technical Analysis
- Web Security
- Installation Management
- Email Account Set up
- Security Best Practices
- Quality Assurance Controls
- Work Integrity
- Regulatory Compliance
- Desktop Support
- System Maintenance
- Project Coordination
- LAN/WAN
Affiliations
Adaptable and energetic individual pursuing CompTIA, Linux, and Microsoft certifications and Bachelor of Science in Information Technology with concentration in Cybersecurity. Ability to effectively communicate and problem solve technical issues, and properly document them. Collaborate with team members and work successfully independently. Experience with prioritizing and managing co-current tasks. Customer-oriented with excellent communication and problem-solving skills. Self-motivated and dependable while achieving high performance with minimal supervision. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Languages
English
Proficient
C2
Samoan
Native or Bilingual
Timeline
IT Technician
American Samoa Government
09.2022 - Current
Security Officer/Federal Officer
Army
01.2018 - 10.2019
City Carrier Assistant
USPS
01.2017 - 06.2017
Truck Driver
Swift Transportation
01.2016 - 04.2016
House Manager
Kline Household
01.2006 - 01.2016
Security Guard
Port Administration Pago Pago
01.2004 - 01.2006
M1A1 Abrams Tank Crewman
US Army
01.2002 - 01.2003
Bachelor of Science - IT With Concentration On Cybersecurity
Southern New Hampshire University
ITSA - Information Technology
MY Computer Career
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