Angelo Lauria
Grand Rapids,MI
Summary
Dedicated professional skilled in customer service and inventory management. Proven ability to conduct quality checks and collaborate effectively with teams to enhance service efficiency.
Offering strong organizational abilities and readiness to learn and excel in fast-paced environment. Brings ability to quickly master inventory systems and order processing, ensuring smooth and accurate operations. Ready to use and develop time management and teamwork skills in Everyday roles.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
3
3
years of professional experience
Work History
Order Picker
Alliance Beverage Distributing Co
Grand Rapids, MI
08.2025 - 12.2025
- Operated warehouse equipment to efficiently pick and prepare orders for distribution.
- Maintained accurate inventory levels through regular stock checks and adjustments.
- Ensured compliance with safety protocols while handling products and operating machinery.
- Conducted quality checks on picked orders to ensure accuracy before shipment.
- Assisted in the organization of warehouse layout for improved accessibility and workflow efficiency.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
Delivery Rider
Alliance Beverage Distributing Co
Grand Rapids, MI
05.2025 - 08.2025
- Delivered beverages efficiently to various locations, ensuring timely service and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times and reduce fuel consumption.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
Customer Service Representative
UPS
Grand Rapids, MI
01.2023 - 01.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed shipments and tracked deliveries using UPS tracking systems.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service efficiency and effectiveness.
- Provided product information and support for various shipping options.
- Handled complaints professionally, ensuring customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - General Studies
Grand Rapids Community College
Grand Rapids, MI04-2027
High School Diploma -
Grand Rapids Catholic Central
Grand Rapids, MI05-2025
Skills
- Heavy lifting
- Staff training
- Customer service
- Attention to detail
- Decision-making
- Time management
- Team collaboration
- Hand-eye coordination
- Space utilization
- Order verification
- Work order processing
- Quick learner
Languages
Chinese (Mandarin)
Limited Working
Timeline
Order Picker
Alliance Beverage Distributing Co
08.2025 - 12.2025
Delivery Rider
Alliance Beverage Distributing Co
05.2025 - 08.2025
Customer Service Representative
UPS
01.2023 - 01.2025
No Degree - General Studies
Grand Rapids Community College
High School Diploma -
Grand Rapids Catholic Central