Angelo Madrid
Aurora,Colorado
Summary
To display hard work and abilities with a company that has an opportunity to grow and express leadership skills. I feel my qualifications and skills can bring great success with any company I am employed by.
Overview
15
15
years of professional experience
Work History
Operation Manager
Direct Transport Services Inc.
12.2021 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Operations Supervisor
Load To Ride
03.2020 - 11.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Directed shipping and receiving of wide range of products daily.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Operations Manager
Dats Trucking
02.2008 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Education
No Degree - Water Treatment
Red Rocks Community College
Denver, COGED -
Summit High School
Frisco, COSkills
- Google AdWords
- Microsoft Outlook
- Microsoft Office
- Google Analytics
- Trucking Dispatching
- Training New Hires
- Route Planning and Adjustment
- Warehouse Operations
- Fleet Dispatching
- Customer Experience
- Supply Chain Improvement
- Customer File Maintenance
- Labor Cost Controls
- Office Operations
Timeline
Operation Manager
Direct Transport Services Inc.
12.2021 - 06.2023
Operations Supervisor
Load To Ride
03.2020 - 11.2020
Operations Manager
Dats Trucking
02.2008 - 02.2020
No Degree - Water Treatment
Red Rocks Community College
GED -
Summit High School
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