Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelo Manuel

Romeoville,IL

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

12
12
years of professional experience

Work History

Operations Manager

Breitling USA
Lombard, USA
09.2023 - Current
  • Promoted to Team Lead-Operations in September 2023
  • Oversees Administration, Logistics, and Parts Departments
  • Works along Workshop Manager in workshop flow and operations in order to reach monthly budget goal
  • Reports to Chief Operating Officer
  • Has 4 direct reports
  • Confirms Operations Team's payroll
  • Weekly manager meetings over Teams to improve business flow
  • SAP Experience
  • Communicates and creates purchase orders through Switzerland
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Communicates and dispatches work orders to subcontractors

Spare Parts Coordinator

Breitling USA
Lombard, USA
08.2020 - Current
  • Maintain an accurate and detailed inventory of all parts for watches.
  • Manage a large inventory of parts in order to keep a steady and accurate supply of parts in support of an efficient watch repair flow.
  • Timely and meticulous allocation of parts to in-house repairs as well as watchmaker requests.
  • Generate a weekly purchase order from distributor, including but not limited to all depleted parts and unavailable parts.
  • Time management of jobs with back ordered parts, ensuring all parts are ordered to assist the workshop in delivering on a tight deadline.
  • Accept daily and weekly transfer orders, ensuring the correct volume of a specific part was received and quickly determining its usage.
  • Assist in weekly cycle counting and all inventory audits.

Production Coordinator

Window Works
Bolingbrook, USA
11.2017 - 08.2020
  • Measure coordinator
  • Creating projects
  • Data Entry
  • Sales reps first point of contact after a sale has been made
  • Need to ensure customers are scheduled for measure in a timely manner
  • Scheduling measure appointments
  • Answering incoming calls
  • Making outbound calls to customers who have not been measured
  • Point of contact for measure technicians
  • Routing of the measure technicians
  • Confirming of appointments and orders with customers
  • Filing
  • Confirming appointments with installers
  • Began cross training with service department
  • Answering incoming calls
  • Scheduling service appointments
  • Began cross training with permits department
  • Filling out and applying for village permits
  • Requesting checks

Front Desk

Window Works
Bolingbrook, USA
07.2017 - 11.2017
  • Scanned and uploaded deals and any necessary paperwork to projects
  • Data Entry
  • Took care of the inventory and the ordering of supplies for the company
  • Greeted guests and walk ins
  • Assisted with deliveries
  • Put together deal jackets for the sales reps
  • Sending invoices to customers
  • Follow up calls with customers after their project has been completed
  • Filing folders
  • Got promoted to production coordinator

Inbound Phone Room

Window Works
Bolingbrook, USA
06.2017 - 11.2017
  • Answering incoming calls and transferring them to the appropriate department
  • Setting in home estimates for home remodeling projects
  • Making outbound calls to prospects through a call queue to set appointments
  • Data Entry
  • Used in Contact and Salesforce
  • Got promoted to front desk but still helped out with inbound phone room

Front Desk Associate

Massage Envy
Naperville, USA
12.2016 - 06.2017
  • Taking care of guests' needs/questions at front desk
  • Answering and making phone calls
  • Scheduling client appointments using Millennium for therapists/estheticians
  • Selling memberships
  • Monitoring email
  • Updating system known as Millennium with notes

Keyholder/Office Coordinator

Iconic Repair
Plainfield, USA
06.2014 - 10.2016
  • Data Entry
  • Answering Phones dealing with customer inquiries, needs, questions, etc
  • Schedule customer appointments using Google Calendar
  • Monitor Email
  • Making Initial Contact to customers
  • Job Completion Reports
  • Parts Reports
  • Serve as mediator between warranty and technicians
  • Overlooked technician operations

Dishwasher

Fox's Restaurant
Plainfield, USA
05.2013 - 06.2014
  • Worked around the kitchen as primarily a dishwasher, also helped in cleaning operations as well as making pizza

Education

Associate - Business

Joliet Junior College
Joliet, IL
05.2018

Associate of Arts - Business Administration

Lewis University
Romeoville, IL
12.2016

High School Diploma -

Plainfield Central High School
Plainfield, USA
05-2013

Skills

  • Leadership
  • Management
  • SAP
  • Salesforce
  • Administration
  • Data Entry
  • Inventory
  • Ordering
  • Purchasing
  • Logistics
  • Microsoft Word
  • Scheduling
  • Procurement
  • Fast learner
  • Microsoft Excel
  • Multi-tasker
  • Filing
  • Outbound Calling
  • Inbound Calling
  • Microsoft Outlook
  • Customer Service
  • Shipping
  • Receiving
  • Subcontracting
  • Microsoft Teams
  • Dispatching
  • Payroll
  • Quick Learner
  • Multitasking
  • Attention to Detail

Timeline

Operations Manager

Breitling USA
09.2023 - Current

Spare Parts Coordinator

Breitling USA
08.2020 - Current

Production Coordinator

Window Works
11.2017 - 08.2020

Front Desk

Window Works
07.2017 - 11.2017

Inbound Phone Room

Window Works
06.2017 - 11.2017

Front Desk Associate

Massage Envy
12.2016 - 06.2017

Keyholder/Office Coordinator

Iconic Repair
06.2014 - 10.2016

Dishwasher

Fox's Restaurant
05.2013 - 06.2014

Associate - Business

Joliet Junior College

Associate of Arts - Business Administration

Lewis University

High School Diploma -

Plainfield Central High School
Angelo Manuel
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