Angelo Moncayo

• Supervised front desk operations, ensuring optimal guest experience and satisfaction.
• Trained and mentored front desk staff on customer service protocols and procedures.
• Coordinated scheduling for team members to maintain adequate coverage during peak hours.
• Implemented process improvements that enhanced check-in/check-out efficiency by streamlining workflows.
• Managed guest inquiries and resolved issues promptly to uphold company standards.
• Developed training materials to enhance staff onboarding and performance consistency.
• Collaborated with management to establish operational goals aligned with organizational strategy.

• Managed front office operations, ensuring smooth check-in and check-out processes for guests.
• Trained and mentored front desk staff to enhance customer service skills and operational efficiency.
• Implemented guest feedback systems to improve service quality and address concerns promptly.
• Coordinated with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.

Pediatric hospital volunteer supporting children diagnosed with cancer and other complex medical conditions.

Provided emotional support, companionship, and structured activities to promote calm behavior, emotional regulation, and positive interaction.

Assisted healthcare staff by observing children’s behaviors, reporting changes in mood or behavior, and helping maintain a safe and supportive environment.

Worked closely with children, families, and medical teams, developing strong skills in empathy, patience, communication, and behavior support.

This experience inspired my long-term interest in pediatric care and behavioral health, leading me to pursue a career as a Registered Behavior Technician (RBT).