ANGELO NOEL VELASQUEZ
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and safety.
Overview
11
11
years of professional experience
Work History
Service Representative 1
PG&E - Hiring Hall
01.2025 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Focused on our customer's well being and safety when performing general and emergency services.
Medical Assistant II
Sutter Health
10.2024 - 01.2025
- General knowledge of various medical procedures, view, and equipment
- Basic understanding of the human anatomy, physiology, pathology, and medical terminology
- Competent and validated in basic Medical Assisting Skills such as taking vital signs, preparing patients for exams, and administering injections
- Able to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
- Well-developed time management skills, including the ability to prioritize assignment and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
Float Medical Assistant
Dignity Health Medical Foundation
12.2023 - 10.2024
- Provide quality care within scope of practice
- Accurately record and chart vital signs, chief complaint, as well as medical, social, and family history
- Administer medication, vaccines, and point of care testing under the ordering provider
- Main point of communication between the provider and patient
- Maintain a clean, organized, and safe environment to ensure care is to the highest standard
- Work closely with physicians, insurance providers, and pharmacies to obtain authorization for medication
- Remain with an empathetic mind state to connect with patients and keep the balance of the patient provider relationship
- Clean/stock exam rooms, lab, and procedure rooms
- Float from one location to another on demand while keeping a very flexible schedule and adaptable work flow
Clerical Assistant
El Hogar Community Services
09.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintain and organize agency files
- Stock supplies as necessary
- Provide clerical support for routine and special requirements
- Review billing information to ensure accurate data entry for agency guidelines and HIPAA regulations
- Review incoming material, verify accuracy, and files according Adhered to strict HIPAA guidelines to protect patient privacy
- Triage phone calls and if necessary forward to appropriate personnel
- Responds to inquiries regarding the agency and programs provide by the agency
- Spot checks vehicles monthly for cleanliness and maintenance issues
- Maintain and distribute vehicle logs and keys
Customer Service Representative
Delta Dental Of California
05.2022 - 08.2022
- Responded to customer inquires electronically and telephonically regarding benefit inquires
- Documented customer encounters and resolutions into Delta Dentals computer tracking system
- Gathered patients' demographic information and updated patient account
- Provided information and answered question to subscribers regarding insurance coverage, billing, claims and eligibility
Customer Service Representative
Gap Inc. Call Center
10.2018 - 02.2019
- Obtain customer information by answering telephone calls, verifying information and customer concerns
- Maintained and improved quality results by adhering to standards and guidelines; redirected shipment orders, submitted complaints/refunds at request of customer
- Assisted customer in starting and canceling credit lines
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Detailed payment options and explained price, receipt and billing details to customers
- Addressed customer account discrepancies and concerns
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Delivered prompt service to prioritize customer needs
Medical Assistant Extern
MD Stat Urgent Care
03.2016 - 05.2016
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Responded to correspondence from insurance companies to verify patient's coverage
- Examined, categorized, and sorted incoming documents
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Kiosk Operator
Gibson Ranch
08.2014 - 11.2014
- Scheduled and coordinated events for park patrons
- Received payments and managed payment plans for events
- Handled any inquiries about park operations
- Directed guests through parking lots, safe pathways, entrances and exits to prioritize safety
Education
Certificate - Medical Assisting
Carrington College
Sacramento, CA05.2016
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Payment collection and processing
- Creative problem solving
- Planning and Coordination
- Administrative support
- Excellent Communication
- Database Management
- Multitasking Abilities
- Filing and data archiving
- Office management
- Multi-line phone proficiency
- Customer support
Medical Assistant Skills
- Medical office administration
- Insurance billing
- Medical Records Management
- Comfortable with set up/break down of instruments and trays
- Familiar with assisting in exams and procedures
- Knowledgeable about lab testing and phlebotomy
- Provides adequate patient education
- Able to assemble and maintain a sterile field
- Obtaining and recording vital signs in a timely manner
- Medical terminology knowledge
- Performing EKGs, venipuncture, and urinalysis
- Healthcare Coding
- Phlebotomy
- Patient Scheduling
Timeline
Service Representative 1
PG&E - Hiring Hall
01.2025 - Current
Medical Assistant II
Sutter Health
10.2024 - 01.2025
Float Medical Assistant
Dignity Health Medical Foundation
12.2023 - 10.2024
Clerical Assistant
El Hogar Community Services
09.2022 - 12.2023
Customer Service Representative
Delta Dental Of California
05.2022 - 08.2022
Customer Service Representative
Gap Inc. Call Center
10.2018 - 02.2019
Medical Assistant Extern
MD Stat Urgent Care
03.2016 - 05.2016
Kiosk Operator
Gibson Ranch
08.2014 - 11.2014
Certificate - Medical Assisting
Carrington College
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