Angelo Polanco
Edgewood,MD
Summary
Diligent and forward-thinking Management Professional with an organized and competitive nature focused on always growing the customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Looking to advance with a company focused on integrity and career advancements.
Overview
12
12
years of professional experience
Work History
Account Executive
Abmnus LLC
05.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Train, Maintain and Support 40+ Dealers (Exclusive & Non Exclusive)
- Acquire, Setup, Train, Maintain and Support New Dealers (Exclusive & Non Exclusive)
- Built and strengthened relationships with new and existing accounts to drive revenue growth
District Manager
Metro By T-Mobile
10.2018 - 03.2024
- Supervised 8 locations to enforce high-quality standards of operation
- Hands on style of multi unit leadership and management
- Outgoing “fearless” leader who continually demonstrates managerial courage to benefit business
- Coach and mentor teams to deliver success with companies sales processes
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Built positive and productive relationships with store and field leadership
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Account Executive
Cell Nation
11.2015 - 10.2018
- Train, Maintain and Support 20+ Dealers (Exclusive & Non Exclusive)
- Acquire, Setup, Train, Maintain and Support New Dealers (Exclusive & Non Exclusive)
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Develop performance improvement plan for sales team to meet performance goals
- Ensure that all stores were fully stocked on Phones and Sim cards
- Assist Metro by T-Mobile field team in overseeing policy and regulation compliance in stores
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Sales Director (Comcast)
SalesMakers Inc
03.2015 - 10.2015
- Leading associates to drive sales while providing overall customer satisfaction
- Motivating sales team to achieve goals, ensure efficiency, and provide superior customer service
- Building and maintaining long-lasting relationships with business partners
- Appreciate contributions and accomplishments of sales employees through proper rewarding mechanism
- Partner with customers to understand their business needs and objectives
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities
- Develop performance improvement plan for sales team to meet performance goals
- Setting sales targets for each market, leadership, individual reps and team
- Improved sales policies and practices. Defined sales cycle, created accurate job descriptions and developed standards for customer relationship management
- Managed and motivated sales team to increase revenue 47% in 90 days.
Area Sales Manager (Vonage Communications)
SalesMakers Inc
11.2014 - 03.2015
- Leading associates to drive sales while providing overall customer satisfaction
- Driving sales, customer service, and inventory control
- Building, training, and motivating sales team to achieve goals, ensure efficiency, and provide superior customer service
- Building and maintaining long-lasting relationships with business partners
- Manage sales team for sales growth and revenue enhancement
- Appreciate contributions and accomplishments of sales employees through proper rewarding mechanism
- Develop performance improvement plan for sales team to meet performance goals
Store Manager
Bluwire
05.2014 - 11.2014
- Leading associates to drive sales while providing overall customer satisfaction
- Drove sales, customer service, and inventory control
- Built, trained, and motivated sales team to achieve goals, ensure efficiency, and provide superior customer service
- Prepared reports about stores weekly and monthly performance
- Secured merchandise by implementing security systems and measures
- Determined marketing strategy changes by reviewing operating and financial statements and sales records
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Recruiting, interviewing and hiring new staff as necessary
- Assigned work to team members based on company needs, personal strengths and job knowledge
Assistant Store Manager
Lumber Liquidators
05.2013 - 05.2014
- Managed scheduling for store shifts so that there was proper staffing at all times
- Coached team members on effective upselling and cross-selling methods
- Hired and trained new staff members as necessary
- Worked with management team to implement proper division of responsibilities
- Engaged with customers in sincere and friendly manner
- Actively pursued personal learning and development opportunities
- Built relationships with customers to increase likelihood of repeat business
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2007
Skills
- Microsoft Windows, Microsoft Office Suite (ie Word, Excel, PowerPoint, Outlook, etc)
- New Business Development
- Multi Unit Management
- Relationship Building
- Administrative and Operational Skills
- Remote Management
- Powerful Negotiator
- Sales Proficiency
- Employee Scheduling
- Turnaround & High-Growth Strategies
- Sales Reporting
- Staff Training & Development
Languages
Spanish
Native or Bilingual
Timeline
Account Executive
Abmnus LLC
05.2024 - Current
District Manager
Metro By T-Mobile
10.2018 - 03.2024
Account Executive
Cell Nation
11.2015 - 10.2018
Sales Director (Comcast)
SalesMakers Inc
03.2015 - 10.2015
Area Sales Manager (Vonage Communications)
SalesMakers Inc
11.2014 - 03.2015
Store Manager
Bluwire
05.2014 - 11.2014
Assistant Store Manager
Lumber Liquidators
05.2013 - 05.2014
High School Diploma -
Atlantic City High School
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