Angelo Primo
Store Manager
Egg Harbor Township,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
28
28
years of professional experience
Work History
Store Manager
SiteOne Landscape Supply Inc.
04.2008 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Parking Booth Attendant
South Jersey Transportation Authority
02.2005 - 08.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the parking booth.
- Reduced wait times for vehicles entering and exiting the facility by quickly processing transactions.
- Maintained an organized and clean work environment, promoting a positive image of the parking facility.
- Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.
- Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
- Kept parking lot usage orderly by enforcing parking regulations.
- Directed patrons to designated parking spaces.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Responded to emergencies by directing traffic during emergency situations.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Store Manager
Lawn Doctor
05.1996 - 04.2008
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Science - Marine Biology
Stockton State College
Galloway, NJHigh School Diploma -
Cardinal O'Hara High School
Springfield, Pa06.1989
Skills
- Retail Inventory Management
- Team Development
- Risk Management
- Personnel Development
- Project Management
- Report Generation
- Employee Training
- Talent Recruitment
- Loss Prevention
- Hourly Shift Management
- Shift Scheduling
- Supply Ordering
- Revenue Generation
- Budget Administration
- Store Merchandising
- Operations Management
- Payroll Management
- Customer Service Management
- Multitasking and Organization
- Leadership Development
- Leading Staff Meetings
- Maximizing Profitability
- Culture Development
- Bank and Safe Deposits
- Performance Reviews
- Policies and Procedures
- Operations Oversight
- Retail Merchandise Quality Standards
- Training and Mentoring
- Order Management
- Team Leadership and Coaching
- Accurate Money Handling
- Team Leadership
- Recruiting and Hiring
- Staff Supervision
- Financial Operations Management
Affiliations
- Lifepoint Church
Golf, outdoor activities
Enjoy playing golf with my son and my friends, like to hike and go fishing whenever I get the chance.
Timeline
Store Manager
SiteOne Landscape Supply Inc.
04.2008 - Current
Parking Booth Attendant
South Jersey Transportation Authority
02.2005 - 08.2020
Store Manager
Lawn Doctor
05.1996 - 04.2008
Associate of Science - Marine Biology
Stockton State College
High School Diploma -
Cardinal O'Hara High School