Angelo Retome
Rochester
Summary
Dynamic Service Advisor with a strong work ethic at Rochester Chevrolet - Cadillac, recognized for enhancing customer satisfaction through effective communication and service scheduling. Proven ability to foster long-term relationships while promoting additional services, leveraging attention to detail and multitasking skills to streamline operations and reduce wait times.
Overview
10
10
years of professional experience
Work History
Service Advisor
Rochester Chevrolet - Cadillac
02.2024 - Current
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Assisted in scheduling appointments to maximize service department efficiency.
- Supported technicians by communicating service requirements and customer needs effectively.
- Maintained accurate records of customer interactions and service history using dealership software. Industry-specific computer programs like ADP and Reynolds software, vehicle repair knowledge
- Collaborated with team members to ensure smooth workflow in busy service environment.
- Learned operational processes and tools for effective vehicle maintenance tracking.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Custodian
Fairfield Public School
03.2021 - 09.2023
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health and safety standards.
- Operated cleaning equipment effectively, including floor scrubbers and vacuums, to enhance facility appearance.
- Assisted in inventory management of cleaning supplies, optimizing stock levels for operational efficiency.
- Responded promptly to spills and maintenance requests, minimizing disruption to daily activities.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported vandalism or other damage to property to supervisor.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Maintained floor cleaning and waxing equipment.
Dining Supervisor
Connecticut Golf Club
07.2015 - 12.2020
- Supervised daily dining operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on service protocols and customer engagement techniques. Created servers schedules to ensure high service standards.
- Developed efficient workflow processes to enhance guest satisfaction and operational effectiveness.
- Coordinated dining room setup, optimizing seating arrangements for maximum capacity and comfort.
- Addressed guest concerns promptly, fostering a positive dining experience and loyalty.
- Filled in as a bartender, server and sous chef when dining area was short staffed.
- Coordinated and executed events and golf tournament operations including food services such as buffets.
- Promoted to dining supervisor after initially being hired and working as a bartender and server for 4 years.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2012
Bartender Certification -
Bartenders Academy
Fairfield CT01-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Listening skills
- Strong work ethic
- Excellent communication
- Team player mentality
- Price quoting
Languages
Tagalog
Native or Bilingual
Timeline
Service Advisor
Rochester Chevrolet - Cadillac
02.2024 - Current
Custodian
Fairfield Public School
03.2021 - 09.2023
Dining Supervisor
Connecticut Golf Club
07.2015 - 12.2020
High School Diploma -
Central High School
Bartender Certification -
Bartenders Academy
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